1 | The State Resources Council recommends the following: |
2 |
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3 | Council/Committee Substitute |
4 | Remove the entire bill and insert: |
5 |
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6 | A bill to be entitled |
7 | An act relating to consumer protection; amending s. |
8 | 493.6303, F.S.; revising training requirements for |
9 | obtaining a Class "D" license; requiring a minimum number |
10 | of hours of training in terrorism awareness or other |
11 | training prescribed by the Department of Agriculture and |
12 | Consumer Services; providing a timeframe for submitting |
13 | proof of having completed the training; revising the |
14 | number of training hours required; amending s. 501.059, |
15 | F.S.; prohibiting the transmission of facsimile documents |
16 | under certain circumstances; providing for attorney's fees |
17 | and for the recovery of certain litigation expenses by the |
18 | department and the Department of Legal Affairs; amending |
19 | s. 501.142, F.S.; providing for preemption of the |
20 | regulation of refunds in retail sales establishments to |
21 | the Department of Agriculture and Consumer Services; |
22 | amending s. 506.5131, F.S.; clarifying provisions with |
23 | respect to the assessment of fees, fines, and costs |
24 | relating to shopping carts found on public property; |
25 | repealing s. 526.3135, F.S.; relating to an annual report |
26 | compiled by the Division of Standards of the Department of |
27 | Agriculture and Consumer Services; repealing ss. 546.001, |
28 | 546.002, 546.003, 546.004, 546.006, and 546.008, F.S., |
29 | relating to the "Amusement Ride and Attraction Insurance |
30 | Act"; amending s. 559.801, F.S.; redefining the term |
31 | "business opportunity" for purposes of the "Sale of |
32 | Business Opportunities Act"; amending s. 559.920, F.S.; |
33 | revising actions by motor vehicle repair shops or |
34 | employees which are unlawful; amending s. 559.927, F.S.; |
35 | providing a definition of "travel club"; amending s. |
36 | 559.928, F.S.; revising information to be submitted for |
37 | registration as a seller of travel and information |
38 | submitted by independent agents; requiring the payment of |
39 | an annual fee by independent agents; amending s. 616.242, |
40 | F.S.; exempting certain governmental entities from a |
41 | requirement to maintain liability protection covering |
42 | amusement rides; amending s. 849.094, F.S.; redefining the |
43 | term "operator" for purposes of the regulation of game |
44 | promotions in connection with the sale of consumer |
45 | products or services; providing that the operator of |
46 | certain game promotions need only include the material |
47 | terms of the rules and regulations of the game in |
48 | advertising copy used in connection therewith under |
49 | specified conditions; reenacting s. 501.603(1)(a), F.S., |
50 | which defines "commercial telephone solicitation"; |
51 | reenacting s. 559.809(12), F.S., which specifies |
52 | prohibited acts under the "Sale of Business Opportunities |
53 | Act"; directing the State Technology Office to integrate |
54 | additional features into the state's official Internet |
55 | website; directing the State Technology Office to |
56 | integrate information concerning the Florida 211 Network |
57 | into the state's official Internet website; amending s. |
58 | 570.544, F.S.; designating the Division of Consumer |
59 | Services within the Department of Agriculture and Consumer |
60 | Services as the state clearinghouse for matters relating |
61 | to consumer protection, consumer information, and consumer |
62 | services; deleting certain reporting requirements; |
63 | providing an effective date. |
64 |
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65 | Be It Enacted by the Legislature of the State of Florida: |
66 |
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67 | Section 1. Section 493.6303, Florida Statutes, is amended |
68 | to read: |
69 | 493.6303 License requirements.--In addition to the license |
70 | requirements set forth elsewhere in this chapter, each |
71 | individual or agency shall comply with the following additional |
72 | requirements: |
73 | (1) Each agency or branch office shall designate a minimum |
74 | of one appropriately licensed individual to act as manager, |
75 | directing the activities of the Class "D" employees. |
76 | (2) An applicant for a Class "MB" license shall have 2 |
77 | years of lawfully gained, verifiable, full-time experience, or |
78 | training in: |
79 | (a) Security work or related fields of work that provided |
80 | equivalent experience or training; |
81 | (b) Experience described in paragraph (a) for 1 year and |
82 | experience described in paragraph (c) for 1 year; |
83 | (c) No more than 1 year using: |
84 | 1. Either college coursework related to criminal justice, |
85 | criminology, or law enforcement administration; or |
86 | 2. Successfully completed law enforcement-related training |
87 | received from any federal, state, county, or municipal agency; |
88 | or |
89 | (d) Experience described in paragraph (a) for 1 year and |
90 | work in a managerial or supervisory capacity for 1 year. |
91 | (3) An applicant for a Class "M" license shall qualify for |
92 | licensure as a Class "MA" manager as outlined under s. |
93 | 493.6203(2) and as a Class "MB" manager as outlined under |
94 | subsection (2). |
95 | (4)(a) Effective January 1, 2006 October 1, 1994, an |
96 | applicant for a Class "D" license must complete have completed a |
97 | minimum of 44 40 hours of professional training administered by |
98 | at a school or training facility licensed by the department. The |
99 | department shall by rule establish the general content and |
100 | number of hours of all the training. Such training must include |
101 | at least 8 hours of instruction in terrorism awareness or other |
102 | special training prescribed by the department. |
103 | (b) An applicant may fulfill the training requirement |
104 | prescribed in paragraph (a) by submitting proof of: |
105 | 1. Successful completion of the total number of required |
106 | 40 hours of training before initial application for a Class "D" |
107 | license; or |
108 | 2. Successful completion of 24 hours of training before |
109 | initial application for, and the remaining 16 hours of training |
110 | within 180 days after the date upon the first application is |
111 | submitted for renewal of, a Class "D" license. If documentation |
112 | of completion of the required training is not submitted within |
113 | the specified timeframe, the individual's license is |
114 | automatically suspended until such time as proof of the required |
115 | training is provided to the department. However, Individuals |
116 | licensed before October 1, 1994, or individuals who have |
117 | successfully completed 40 hours of professional training before |
118 | January 1, 2006, at a school or training facility licensed by |
119 | the department are exempt from the training requirements of |
120 | paragraph (a) need not complete additional training hours in |
121 | order to renew their licenses. |
122 |
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123 | However, any person whose license has been revoked or whose |
124 | license has been expired for 1 year or longer is considered, |
125 | upon reapplication for a license, an initial applicant and must |
126 | submit proof of successful completion of the total number of |
127 | required 40 hours of professional training at a school or |
128 | training facility licensed by the department. |
129 | (5) An applicant for a Class "G" license shall satisfy the |
130 | firearms training outlined in s. 493.6115. |
131 | Section 2. Subsections (7), (8), and (9) of section |
132 | 501.059, Florida Statutes, are amended to read: |
133 | 501.059 Telephone solicitation.-- |
134 | (7)(a) A No person may not shall make or knowingly allow a |
135 | telephonic sales call to be made if the such call involves an |
136 | automated system for the selection or dialing of telephone |
137 | numbers or the playing of a recorded message when a connection |
138 | is completed to a number called. |
139 | (b) Nothing herein prohibits the use of an automated |
140 | telephone dialing system with live messages if the calls are |
141 | made or messages given solely in response to calls initiated by |
142 | the persons to whom the automatic calls or live messages are |
143 | directed or if the telephone numbers selected for automatic |
144 | dialing have been screened to exclude any telephone subscriber |
145 | who is included on the department's then-current "no sales |
146 | solicitation calls" listing or any unlisted telephone number, or |
147 | if the calls made concern goods or services that have been |
148 | previously ordered or purchased. |
149 | (c) A person may not transmit or knowingly allow the |
150 | transmission of a facsimile of documents through connection with |
151 | a telephone network if the facsimile transmission involves |
152 | unsolicited advertising material for the sale of any real |
153 | property, goods, or services. |
154 | (8) The department shall investigate any complaints |
155 | received concerning violations of this section. If, after |
156 | investigating any complaint, the department finds that there has |
157 | been a violation of this section, the department or the |
158 | Department of Legal Affairs may bring an action to impose a |
159 | civil penalty and to seek other relief, including injunctive |
160 | relief, as the court deems appropriate against the telephone |
161 | solicitor. The civil penalty shall not exceed $10,000 per |
162 | violation and shall be deposited in the General Inspection Trust |
163 | Fund if the action or proceeding was brought by the department, |
164 | or the Legal Affairs Revolving Trust Fund if the action or |
165 | proceeding was brought by the Department of Legal Affairs. This |
166 | civil penalty may be recovered in any action brought under this |
167 | part by the department, or the department may terminate any |
168 | investigation or action upon agreement by the person to pay an |
169 | agreed-upon a stipulated civil penalty. The department or the |
170 | court may waive any civil penalty if the person has previously |
171 | made full restitution or reimbursement or has paid actual |
172 | damages to the consumers who have been injured by the violation. |
173 | (9)(a) In any civil litigation resulting from a |
174 | transaction involving a violation of this section, the |
175 | prevailing party, after judgment in the trial court and |
176 | exhaustion of all appeals, if any, shall receive his or her |
177 | reasonable attorney's fees and costs from the nonprevailing |
178 | party. |
179 | (b) The attorney for the prevailing party shall submit a |
180 | sworn affidavit of his or her time spent on the case and his or |
181 | her costs incurred for all the motions, hearings, and appeals to |
182 | the trial judge who presided over the civil case. |
183 | (c) The trial judge shall award the prevailing party the |
184 | sum of reasonable costs incurred in the action plus a reasonable |
185 | legal fee for the hours actually spent on the case as sworn to |
186 | in an affidavit. |
187 | (d) Any award of attorney's fees or costs shall become a |
188 | part of the judgment and subject to execution as the law allows. |
189 | (e) In any civil litigation initiated by the department or |
190 | the Department of Legal Affairs, the court may award to the |
191 | prevailing party is entitled to recover reasonable attorney's |
192 | fees and costs if the court finds that there was a complete |
193 | absence of a justiciable issue of either law or fact raised by |
194 | the losing party or if the court finds bad faith on the part of |
195 | the losing party. Travel and per diem expenses incurred by the |
196 | department or the Department of Legal Affairs for its attorneys |
197 | and witnesses shall be recoverable costs by either the |
198 | department or the Department of Legal Affairs should either |
199 | agency prevail in civil litigation. |
200 | Section 3. Subsection (3) is added to section 501.142, |
201 | Florida Statutes, to read: |
202 | 501.142 Retail sales establishments; notice of refund |
203 | policy; exceptions.-- |
204 | (3) Notwithstanding any other provision of law or local |
205 | ordinance, the regulation of refunds in retail sales |
206 | establishments is expressly preempted to the Department of |
207 | Agriculture and Consumer Services. |
208 | Section 4. Section 506.5131, Florida Statutes, is amended |
209 | to read: |
210 | 506.5131 Return of shopping carts; assessment of fees, |
211 | fines, and costs.-- |
212 | (1) The rightful owner of any shopping cart with a |
213 | registered name or mark found on public property shall be |
214 | immediately notified of its recovery. |
215 | (2) Notwithstanding any other provision of law or local |
216 | ordinance, no fee, fine, or costs may be assessed against the |
217 | owner of a shopping cart unless the shopping cart was found on |
218 | public property, unless the shopping cart and was removed from |
219 | the premises or parking area of a retail establishment by the |
220 | owner of the shopping cart, or an employee acting on the owner's |
221 | behalf, and such fee, fine, or cost has been approved by the |
222 | Department of Agriculture and Consumer Services. |
223 | Section 5. Section 526.3135, Florida Statutes, is |
224 | repealed. |
225 | Section 6. Sections 546.001, 546.002, 546.003, 546.004, |
226 | 546.006, and 546.008, Florida Statutes, are repealed. |
227 | Section 7. Paragraph (a) of subsection (1) of section |
228 | 559.801, Florida Statutes, is amended to read: |
229 | 559.801 Definitions.--For the purpose of ss. 559.80- |
230 | 559.80-559.815, the term: |
231 | (1)(a) "Business opportunity" means the sale or lease of |
232 | any products, equipment, supplies, or services which are sold or |
233 | leased to a purchaser to enable the purchaser to start a |
234 | business for which the purchaser is required to pay an initial |
235 | fee or sum of money which exceeds $500 to the seller, and in |
236 | which the seller represents: |
237 | 1. That the seller or person or entity affiliated with or |
238 | referred by the seller will provide locations, either |
239 | contemporaneously at the time of the sale or lease or at a |
240 | future time, or assist the purchaser in finding locations for |
241 | the use or operation of vending machines, racks, display cases, |
242 | currency or card operated equipment, or other similar devices or |
243 | currency-operated amusement machines or devices on premises |
244 | neither owned nor leased by the purchaser or seller; |
245 | 2. That the seller will purchase, either contemporaneously |
246 | at the time of the sale or lease or at a future time, any or all |
247 | products made, produced, fabricated, grown, bred, or modified by |
248 | the purchaser using in whole or in part the supplies, services, |
249 | or chattels sold to the purchaser; |
250 | 3. That the seller guarantees that the purchaser will |
251 | derive income from the business opportunity which exceeds the |
252 | price paid or rent charged for the business opportunity or that |
253 | the seller will refund all or part of the price paid or rent |
254 | charged for the business opportunity, or will repurchase any of |
255 | the products, equipment, supplies, or chattels supplied by the |
256 | seller, if the purchaser is unsatisfied with the business |
257 | opportunity; or |
258 | 4. That the seller will provide, either contemporaneously |
259 | at the time of the sale or lease or at a future time, a sales |
260 | program or marketing program that will enable the purchaser to |
261 | derive income from the business opportunity, except that this |
262 | paragraph does not apply to the sale of a sales program or |
263 | marketing program made in conjunction with the licensing of a |
264 | trademark or service mark that is registered under the laws of |
265 | any state or of the United States if the seller requires use of |
266 | the trademark or service mark in the sales agreement. |
267 |
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268 | For the purpose of subparagraph 1., the term "assist the |
269 | purchaser in finding locations" means, but is not limited to, |
270 | supplying the purchaser with names of locator companies, |
271 | contracting with the purchaser to provide assistance or supply |
272 | names, or collecting a fee on behalf of or for a locator |
273 | company. |
274 | Section 8. Section 559.920, Florida Statutes, is amended |
275 | to read: |
276 | 559.920 Unlawful acts and practices.--It shall be a |
277 | violation of this act for any motor vehicle repair shop or |
278 | employee thereof to: |
279 | (1) Engage or attempt to engage in repair work for |
280 | compensation of any type without first being registered with or |
281 | having submitted an affidavit of exemption to the department; |
282 | (2) Make or charge for repairs which have not been |
283 | expressly or impliedly authorized by the customer; |
284 | (3) Misrepresent that repairs have been made to a motor |
285 | vehicle; |
286 | (4) Misrepresent that certain parts and repairs are |
287 | necessary to repair a vehicle; |
288 | (5) Misrepresent that the vehicle being inspected or |
289 | diagnosed is in a dangerous condition or that the customer's |
290 | continued use of the vehicle may be harmful or cause great |
291 | damage to the vehicle; |
292 | (6) Fraudulently alter any customer contract, estimate, |
293 | invoice, or other document; |
294 | (7) Fraudulently misuse any customer's credit card; |
295 | (8) Make or authorize in any manner or by any means |
296 | whatever any written or oral statement which is untrue, |
297 | deceptive or misleading, and which is known, or which by the |
298 | exercise of reasonable care should be known, to be untrue, |
299 | deceptive or misleading; |
300 | (9) Make false promises of a character likely to |
301 | influence, persuade, or induce a customer to authorize the |
302 | repair, service, or maintenance of a motor vehicle; |
303 | (10) Substitute used, rebuilt, salvaged, or straightened |
304 | parts for new replacement parts without notice to the motor |
305 | vehicle owner and to her or his insurer if the cost of repair is |
306 | to be paid pursuant to an insurance policy and the identity of |
307 | the insurer or its claims adjuster is disclosed to the motor |
308 | vehicle repair shop; |
309 | (11) Cause or allow a customer to sign any work order that |
310 | does not state the repairs requested by the customer or the |
311 | automobile's odometer reading at the time of repair; |
312 | (12) Fail or refuse to give to a customer a copy of any |
313 | document requiring the customer's signature upon completion or |
314 | cancellation of the repair work; |
315 | (13) Willfully depart from or disregard accepted practices |
316 | and professional standards; |
317 | (14) Have repair work subcontracted without the knowledge |
318 | or consent of the customer unless the motor vehicle repair shop |
319 | or employee thereof demonstrates that the customer could not |
320 | reasonably have been notified; |
321 | (15) Conduct the business of motor vehicle repair in a |
322 | location other than that stated on the registration certificate; |
323 | (16) Rebuild or restore a rebuilt vehicle without the |
324 | knowledge of the owner in such a manner that it does not conform |
325 | to the original vehicle manufacturer's established repair |
326 | procedures or specifications and allowable tolerances for the |
327 | particular model and year; or |
328 | (17) Perform any other act that is a violation of this |
329 | part or that constitutes fraud or misrepresentation. |
330 | Section 9. Subsection (12) is added to section 559.927, |
331 | Florida Statutes, to read: |
332 | 559.927 Definitions.--For the purposes of this part, the |
333 | term: |
334 | (12) "Travel club" means a membership in an organization |
335 | in which a member has the right to receive or purchase |
336 | prearranged travel, tourist-related services, or tour-guide |
337 | services, as such travel or services are from time to time |
338 | offered, for an advance fee or payment, which may be available |
339 | on a first-come, first-served, space-available reservation basis |
340 | and in which a member is not granted a legal or equitable |
341 | interest in any real property or specific right of use, without |
342 | a reservation, of any specific property. A travel club |
343 | registered under this part shall not be deemed to be nor |
344 | constitute a timeshare interest or timeshare plan. |
345 | Section 10. Subsections (1) and (3) of section 559.928, |
346 | Florida Statutes, are amended to read: |
347 | 559.928 Registration.-- |
348 | (1) Each seller of travel shall annually register with the |
349 | department, providing: its legal business or trade name, mailing |
350 | address, and business locations; the full names, addresses, and |
351 | telephone numbers, and social security numbers of its owners or |
352 | corporate officers and directors and the Florida agent of the |
353 | corporation; a statement whether it is a domestic or foreign |
354 | corporation, its state and date of incorporation, its charter |
355 | number, and, if a foreign corporation, the date it registered |
356 | with the State of Florida, and occupational license where |
357 | applicable; the date on which a seller of travel registered its |
358 | fictitious name if the seller of travel is operating under a |
359 | fictitious or trade name; the name of all other corporations, |
360 | business entities, and trade names through which each owner of |
361 | the seller of travel operated, was known, or did business as a |
362 | seller of travel within the preceding 5 years; a list of all |
363 | authorized independent agents, including the agent's trade name, |
364 | full name, mailing address, business address, telephone numbers, |
365 | and social security number; the business location and address of |
366 | each branch office and full name and address of the manager or |
367 | supervisor; and proof of purchase of adequate bond or |
368 | establishment of a letter of credit or certificate of deposit as |
369 | required in this part. A certificate evidencing proof of |
370 | registration shall be issued by the department and must be |
371 | prominently displayed in the seller of travel's primary place of |
372 | business. |
373 | (3) Each independent agent shall annually file an |
374 | affidavit with the department and pay a fee of $100 for deposit |
375 | in the General Inspection Trust Fund of the department prior to |
376 | engaging in business in this state. This affidavit must include |
377 | the independent agent's full name, legal business or trade name, |
378 | mailing address, business address, and telephone number, social |
379 | security number, and the name or names and addresses of each |
380 | seller of travel represented by the independent agent and must |
381 | be accompanied by a copy of the independent agent's current |
382 | contract with each seller of travel. A letter evidencing proof |
383 | of filing must be issued by the department and must be |
384 | prominently displayed in the independent agent's primary place |
385 | of business. As used in this subsection, the term "independent |
386 | agent" means a person who represents a seller of travel by |
387 | soliciting persons on its behalf; who has a written contract |
388 | with a seller of travel which is operating in compliance with |
389 | this part and any rules adopted thereunder; who does not receive |
390 | a fee, commission, or other valuable consideration directly from |
391 | the purchaser for the seller of travel; who does not at any time |
392 | have any unissued ticket stock or travel documents in his or her |
393 | possession; and who does not have the ability to issue tickets, |
394 | vacation certificates, or any other travel document. The term |
395 | "independent agent" does not include an affiliate of the seller |
396 | of travel, as that term is used in s. 559.935(3), or the |
397 | employees of the seller of travel or of such affiliates. |
398 | Section 11. Paragraph (c) is added to subsection (9) of |
399 | section 616.242, Florida Statutes, to read: |
400 | 616.242 Safety standards for amusement rides.-- |
401 | (9) INSURANCE REQUIREMENTS.-- |
402 | (c) The insurance requirements imposed under this |
403 | subsection do not apply to a governmental entity that is covered |
404 | by the provisions of s. 768.28(16). |
405 | Section 12. Subsections (1) and (3) of section 849.094, |
406 | Florida Statutes, are amended to read: |
407 | 849.094 Game promotion in connection with sale of consumer |
408 | products or services.-- |
409 | (1) As used in this section, the term: |
410 | (a) "Game promotion" means, but is not limited to, a |
411 | contest, game of chance, or gift enterprise, conducted within or |
412 | throughout the state and other states in connection with the |
413 | sale of consumer products or services, and in which the elements |
414 | of chance and prize are present. However, "game promotion" shall |
415 | not be construed to apply to bingo games conducted pursuant to |
416 | s. 849.0931. |
417 | (b) "Operator" means any person, firm, corporation, or |
418 | association on whose behalf a game promotion is conducted or |
419 | agent or employee thereof who promotes, operates, or conducts a |
420 | game promotion, except any charitable nonprofit organization. |
421 | (3) The operator of a game promotion in which the total |
422 | announced value of the prizes offered is greater than $5,000 |
423 | shall file with the Department of Agriculture and Consumer |
424 | Services a copy of the rules and regulations of the game |
425 | promotion and a list of all prizes and prize categories offered |
426 | at least 7 days before the commencement of the game promotion. |
427 | Such rules and regulations may not thereafter be changed, |
428 | modified, or altered. The operator of a game promotion shall |
429 | conspicuously post the rules and regulations of such game |
430 | promotion in each and every retail outlet or place where such |
431 | game promotion may be played or participated in by the public |
432 | and shall also publish the rules and regulations in all |
433 | advertising copy used in connection therewith. However, such |
434 | advertising copy need only include the material terms of the |
435 | rules and regulations if the advertising copy includes a website |
436 | address, a toll-free telephone number, or a mailing address |
437 | where the full rules and regulations may be viewed, heard, or |
438 | obtained for the full duration of the game promotion. Such |
439 | disclosures must be legible. Radio and television announcements |
440 | may indicate that the rules and regulations are available at |
441 | retail outlets or from the operator of the promotion. A |
442 | nonrefundable filing fee of $100 shall accompany each filing and |
443 | shall be used to pay the costs incurred in administering and |
444 | enforcing the provisions of this section. |
445 | Section 13. For the purpose of incorporating the amendment |
446 | to section 501.059, Florida Statutes, in a reference thereto, |
447 | paragraph (a) of subsection (1) of section 501.603, Florida |
448 | Statutes, is reenacted to read: |
449 | 501.603 Definitions.--As used in this part, unless the |
450 | context otherwise requires, the term: |
451 | (1) "Commercial telephone solicitation" means: |
452 | (a) An unsolicited telephone call to a person initiated by |
453 | a commercial telephone seller or salesperson, or an automated |
454 | dialing machine used in accordance with the provisions of s. |
455 | 501.059(7) for the purpose of inducing the person to purchase or |
456 | invest in consumer goods or services; |
457 |
|
458 | For purposes of this section, "other communication" means a |
459 | written or oral notification or advertisement transmitted |
460 | through any means. Also, for purposes of this section, "invites |
461 | a response by telephone" does not mean the mere listing or |
462 | including of a telephone number in a notification or |
463 | advertisement. |
464 | Section 14. For the purpose of incorporating the amendment |
465 | to section 559.801, Florida Statutes, in a reference thereto, |
466 | subsection (12) of section 559.809, Florida Statutes, is |
467 | reenacted to read: |
468 | 559.809 Prohibited acts.--Business opportunity sellers |
469 | shall not: |
470 | (12) Misrepresent their ability or the ability of a person |
471 | or entity providing services as defined in s. 559.801(1)(a) to |
472 | provide locations or assist the purchaser in finding locations |
473 | expected to have a positive impact on the success of the |
474 | business opportunity. |
475 | Section 15. The State Technology Office shall provide a |
476 | banner on the official Internet website of the state which is |
477 | hyperlinked to a website of the Department of Agriculture and |
478 | Consumer Services which: |
479 | (1) Aggregates a wide variety of consumer protection |
480 | information and resources available from state agencies. |
481 | (2) Features useful tools to help consumers identify which |
482 | agencies have jurisdiction over specific subjects. |
483 | (3) Includes alerts for consumers on known fraudulent |
484 | practices. |
485 | Section 16. The State Technology Office shall provide a |
486 | banner on the official Internet website of the state which is |
487 | hyperlinked to a website of the Florida 211 Network which: |
488 | (1) Profiles the information and referral system known as |
489 | the Florida 211 Network. |
490 | (2) Lists areas within the state where the network is |
491 | available and the respective telephone numbers to access members |
492 | of the Florida 211 network. |
493 | Section 17. Subsections (3), (6), and (7) of section |
494 | 570.544, Florida Statutes, are amended to read: |
495 | 570.544 Division of Consumer Services; director; powers; |
496 | processing of complaints; records.-- |
497 | (3) In addition to the powers, duties, and |
498 | responsibilities authorized by this or any other chapter, the |
499 | Division of Consumer Services shall serve as the state a |
500 | clearinghouse for matters relating to consumer protection, |
501 | consumer information, and consumer services generally. It shall |
502 | receive complaints and grievances from consumers and promptly |
503 | transmit them to that agency most directly concerned in order |
504 | that the complaint or grievance may be expeditiously handled in |
505 | the best interests of the complaining consumer. If no agency |
506 | exists, the Division of Consumer Services shall seek a |
507 | settlement of the complaint using formal or informal methods of |
508 | mediation and conciliation and may seek any other resolution of |
509 | the matter in accordance with its jurisdiction. |
510 | (6)(a) The office or agency to which a complaint has been |
511 | referred shall within 30 days acknowledge receipt of the |
512 | complaint and report on the disposition made of the complaint. |
513 | In the event a complaint has not been disposed of within 30 |
514 | days, the receiving office or agency shall file progress reports |
515 | with the Division of Consumer Services no less frequently than |
516 | 30 days until final disposition. |
517 | (b) The report shall contain at least the following |
518 | information: |
519 | 1. A finding of whether the receiving agency has |
520 | jurisdiction of the subject matter involved in the complaint. |
521 | 2. Whether the complaint is deemed to be frivolous, sham, |
522 | or without basis in fact or law. |
523 | 3. What action has been taken and a report on whether the |
524 | original complainant was satisfied with the final disposition. |
525 | 4. Any recommendation regarding needed changes in law or |
526 | procedure which in the opinion of the reporting agency or office |
527 | will improve consumer protection in the area involved. |
528 | (7)(a) If the office or agency receiving a complaint fails |
529 | to file a report as contemplated in this section, that failure |
530 | shall be construed as a denial by the receiving office or agency |
531 | that it has jurisdiction of the subject matter contained in the |
532 | complaint. |
533 | (b) If an office or agency receiving a complaint |
534 | determines that the matter presents a prima facie case for |
535 | criminal prosecution or if the complaint cannot be settled at |
536 | the administrative level, the complaint together with all |
537 | supporting evidence shall be transmitted to the Department of |
538 | Legal Affairs or other appropriate enforcement agency with a |
539 | recommendation for civil or criminal action warranted by the |
540 | evidence. |
541 | Section 18. This act shall take effect October 1, 2005. |