1 | The Agriculture & Environment Appropriations Committee |
2 | recommends the following: |
3 |
|
4 | Council/Committee Substitute |
5 | Remove the entire bill and insert: |
6 | A bill to be entitled |
7 | An act relating to household moving services; amending s. |
8 | 83.803, F.S.; revising the definition of the term "self- |
9 | contained storage unit" to include smaller units; |
10 | requesting the Division of Statutory Revision to |
11 | redesignate the title of ch. 507, F.S.; amending s. |
12 | 507.01, F.S.; revising definitions; defining "household |
13 | move," "moving broker," and "moving container"; amending |
14 | s. 507.02, F.S.; revising the construction, application, |
15 | and intent of regulations for household moving services; |
16 | providing for application to moving brokers; amending s. |
17 | 507.03, F.S.; revising mover registration provisions and |
18 | providing for application to moving brokers; requiring |
19 | moving brokers to register with the Department of |
20 | Agriculture and Consumer Services; providing requirements |
21 | and fees for such registration; providing for certificate |
22 | of registration; requiring display of the certificate; |
23 | requiring brokers to obtain local registration or license |
24 | when required by the county or municipality where the |
25 | broker's principal place of business is located; deleting |
26 | provisions for issuance by the department of a certificate |
27 | of registration when a mover submits proof of local |
28 | license or registration; revising requirements for content |
29 | of contracts; revising advertising requirements; requiring |
30 | a mover's vehicles to display certain signage; revising |
31 | provisions for changes in registration; providing for |
32 | denial, refusal to renew, or revocation of registration; |
33 | revising requirements to provide evidence of current and |
34 | valid insurance coverage to include certain alternative |
35 | coverage; amending s. 507.04, F.S.; revising provisions |
36 | requiring a mover to maintain certain insurance coverages; |
37 | requiring a mover to submit evidence of liability |
38 | insurance before registration; providing requirements for |
39 | liability insurance coverage; authorizing the Department |
40 | of Agriculture and Consumer Services to suspend a mover's |
41 | registration and seek an injunction in circuit court if |
42 | the mover fails to maintain insurance coverage; providing |
43 | penalties; authorizing certain movers and requiring moving |
44 | brokers to maintain a performance bond or certificate of |
45 | deposit in lieu of certain liability insurance coverage; |
46 | providing requirements for the performance bond or |
47 | certificate of deposit; providing for payment of claims |
48 | pursuant to department order in an administrative |
49 | proceeding; revising requirements for motor vehicle |
50 | coverage; specifying that insurance coverages must be |
51 | issued by a licensed insurance company or carrier; |
52 | prohibiting certain limits of liability for a mover's loss |
53 | or damage of a shipper's goods; requiring certain |
54 | disclosures of liability limitations; authorizing a mover |
55 | to offer valuation coverage under specified conditions; |
56 | providing that valuation coverage meeting specified |
57 | conditions satisfies certain liability of a mover; |
58 | requiring certain disclosures of valuation coverage; |
59 | amending s. 507.05, F.S.; revising requirements for |
60 | content of contracts; amending s. 507.06, F.S.; revising |
61 | provisions for delivery and storage of household goods to |
62 | provide for delivery to a storehouse or warehouse; |
63 | amending s. 507.07, F.S.; requiring that moving brokers |
64 | annually register with the department; revising provisions |
65 | relating to prohibited acts and violations; specifying |
66 | that making certain false statements is a violation |
67 | regardless of whether the statements are material; |
68 | amending s. 507.11, F.S.; providing penalties; amending |
69 | ss. 507.08, 507.09, 507.10, 507.12, and 507.13, F.S., |
70 | relating to deceptive and unfair trade practice, |
71 | administrative remedies and penalties, civil penalties and |
72 | remedies, the General Inspection Trust Fund, and local |
73 | regulation; providing for application to moving brokers; |
74 | clarifying and conforming provisions; providing for the |
75 | adoption of rules; creating s. 205.1975, F.S.; prohibiting |
76 | a county or municipality from issuing or renewing an |
77 | occupational license to a mover or moving broker under |
78 | certain circumstances; providing an effective date. |
79 |
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80 | Be It Enacted by the Legislature of the State of Florida: |
81 |
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82 | Section 1. Subsection (2) of section 83.803, Florida |
83 | Statutes, is amended to read: |
84 | 83.803 Definitions.--As used in ss. 83.801-83.809: |
85 | (2) "Self-contained storage unit" means any unit not less |
86 | than 200 600 cubic feet in size, including, but not limited to, |
87 | a trailer, box, or other shipping container, which is leased by |
88 | a tenant primarily for use as storage space whether the unit is |
89 | located at a facility owned or operated by the owner or at |
90 | another location designated by the tenant. |
91 | Section 2. The Division of Statutory Revision is requested |
92 | to redesignate the title of chapter 507, Florida Statutes, as |
93 | "HOUSEHOLD MOVING SERVICES." |
94 | Section 3. Section 507.01, Florida Statutes, is amended to |
95 | read: |
96 | 507.01 Definitions.--As used in this chapter For the |
97 | purposes of this act, the term: |
98 | (1) "Accessorial services" means any service performed by |
99 | a mover which results in a charge to the shipper and is |
100 | incidental to the transportation or shipment of household goods |
101 | service, including, but not limited to, valuation coverage; |
102 | preparation of written inventory; equipment, including dollies, |
103 | hand trucks, pads, blankets, and straps; storage, packing, |
104 | unpacking, or crating of articles; hoisting or lowering; waiting |
105 | time; long carry, which is defined as carrying articles |
106 | excessive distances to or from between the mover's vehicle, |
107 | which may be cited as "long carry" and the residence; overtime |
108 | loading and unloading; reweighing; disassembly or reassembly; |
109 | elevator or stair carrying; boxing or servicing of appliances; |
110 | and furnishing of packing or crating materials. The term |
111 | includes Accessorial services also include services not |
112 | performed by the mover but performed by a third party at the |
113 | request of the shipper or mover, if the charges for these such |
114 | services are to be paid to the mover by the shipper at or before |
115 | prior to the time of delivery. |
116 | (2) "Advertise" means to advise, announce, give notice of, |
117 | publish, or call attention by use of oral, written, or graphic |
118 | statement made in a newspaper or other publication or on radio |
119 | or television, any electronic medium, or contained in any |
120 | notice, handbill, sign, including signage on vehicle, flyer, |
121 | catalog or letter, or printed on or contained in any tag or |
122 | label attached to or accompanying any good. |
123 | (3) "Compensation" means money, fee, emolument, quid pro |
124 | quo, barter, remuneration, pay, reward, indemnification, or |
125 | satisfaction. |
126 | (4) "Contract for service" or "bill of lading" means a |
127 | written document approved by the shipper in writing before prior |
128 | to the performance of any service which authorizes services from |
129 | the named mover and lists the services and all costs associated |
130 | with the transportation of household move goods and accessorial |
131 | services to be performed. |
132 | (5) "Department" means the Department of Agriculture and |
133 | Consumer Services. |
134 | (6) "Estimate" means a written document that which sets |
135 | forth the total costs, cost and describes the basis of those |
136 | such costs, relating related to a shipper's household move, |
137 | including which shall include, but not be limited to, the |
138 | loading, transportation or shipment, and unloading of household |
139 | goods and accessorial services. |
140 | (7) "Household goods" or "goods" means personal effects or |
141 | other personal property commonly found in a home, personal |
142 | residence, storage facility, or other dwelling location, |
143 | including, but not limited to, household furniture. The term |
144 | property in a storehouse or warehouse facility that is owned or |
145 | rented by a shipper or shipper's agent, but does not include |
146 | freight or personal property moving to or from a factory, store, |
147 | or other place of business. |
148 | (8) "Household move" or "move" means the loading of |
149 | household goods into a vehicle, moving container, or other mode |
150 | of transportation or shipment; the transportation or shipment of |
151 | those household goods; and the unloading of those household |
152 | goods, when the transportation or shipment originates and |
153 | terminates at one of the following ultimate locations, |
154 | regardless of whether the mover temporarily stores the goods |
155 | while en route between the originating and terminating |
156 | locations: |
157 | (a) From one dwelling to another dwelling; |
158 | (b) From a dwelling to a storehouse or warehouse that is |
159 | owned or rented by the shipper or the shipper's agent; or |
160 | (c) From a storehouse or warehouse that is owned or rented |
161 | by the shipper or the shipper's agent to a dwelling. |
162 | (9)(8) "Mover" means a any person who, for compensation, |
163 | contracts for or engages in the loading, transportation or |
164 | shipment, or unloading of household goods as part of a household |
165 | move for compensation. The term does not include a postal, |
166 | courier, envelope, or package service that does not advertise |
167 | itself as a mover or moving service. |
168 | (10) "Moving broker" or "broker" means a person who, for |
169 | compensation, arranges for another person to load, transport or |
170 | ship, or unload household goods as part of a household move or |
171 | who, for compensation, refers a shipper to a mover by telephone, |
172 | postal or electronic mail, Internet website, or other means. |
173 | (11) "Moving container" means a receptacle holding at |
174 | least 200 cubic feet of volume which is used to transport or |
175 | ship household goods as part of a household move. |
176 | (12)(9) "Shipper" means a any person who uses the services |
177 | of a mover to transport or ship household goods as part of a |
178 | household move. |
179 | (13)(10) "Storage" means the warehousing of a the |
180 | shipper's goods while under the care, custody, and control of |
181 | the mover. |
182 | Section 4. Section 507.02, Florida Statutes, is amended to |
183 | read: |
184 | 507.02 Construction; intent; application.-- |
185 | (1) This chapter The provisions of this act shall be |
186 | construed liberally to: |
187 | (a) Establish the law of this state governing the loading, |
188 | transportation or, shipment, unloading, and affiliated storage |
189 | of household goods as part of household moves. |
190 | (b) Address household moving practices in this state in a |
191 | manner that is not inconsistent with federal law governing |
192 | relating to consumer protection. |
193 | (2) This chapter applies The provisions of this act shall |
194 | apply to the operations of any mover or moving broker engaged in |
195 | the intrastate transportation or shipment of household goods |
196 | originating in this state and terminating in this state. This |
197 | chapter does not apply to, except this act shall not be |
198 | construed to include shipments contracted by the United States, |
199 | the state, or any local government or political subdivision of |
200 | the state. The provisions of this act shall only apply to the |
201 | transportation of household goods originating in this state and |
202 | terminating in this state. |
203 | (3) This chapter is intended It is the intent of this act |
204 | to secure the satisfaction and confidence of shippers and |
205 | members of the public when using a mover. |
206 | (4) This chapter does not supersede Nothing in this act |
207 | shall be construed to remove the authority or jurisdiction of |
208 | any federal agency for with respect to goods or services |
209 | regulated or controlled under other provisions of law. |
210 | Section 5. Section 507.03, Florida Statutes, is amended to |
211 | read: |
212 | 507.03 Registration.-- |
213 | (1) Each mover and moving broker must shall annually |
214 | register with the department, providing its legal business and |
215 | trade name, mailing address, and business locations; the full |
216 | names, addresses, and telephone numbers of its owners or |
217 | corporate officers and directors and the Florida agent of the |
218 | corporation; a statement whether it is a domestic or foreign |
219 | corporation, its state and date of incorporation, its charter |
220 | number, and, if a foreign corporation, the date it registered |
221 | with the Department of State of Florida, and occupational |
222 | license where applicable; the date on which the a mover or |
223 | broker registered its fictitious name if the mover or broker is |
224 | operating under a fictitious or trade name; the name of all |
225 | other corporations, business entities, and trade names through |
226 | which each owner of the mover or broker operated, was known, or |
227 | did business as a mover or moving broker within the preceding 5 |
228 | years; and proof of the insurance or alternative coverages |
229 | coverage as required under s. 507.04 by this act. |
230 | (2) A certificate evidencing proof of registration shall |
231 | be issued by the department and must be prominently displayed in |
232 | the mover's or broker's primary place of business. |
233 | (3) Registration fees shall be $300 per year per mover or |
234 | moving broker. All amounts collected shall be deposited by the |
235 | Chief Financial Officer to the credit of the General Inspection |
236 | Trust Fund of the department for the sole purpose of |
237 | administration of this chapter act. |
238 | (4) Any mover or moving broker whose principal place of |
239 | business is located in a county or municipality that requires, |
240 | by local ordinance, a local license or registration to engage in |
241 | the business of moving and storage of household goods must shall |
242 | obtain the license or registration from the such county or |
243 | municipality. A mover or broker that obtains a such local |
244 | license or registration must shall also be required to pay the |
245 | state registration fee under subsection (3), and the department |
246 | shall issue the mover a state certificate of registration upon |
247 | submission of proof of the local license or registration by the |
248 | mover. |
249 | (5) Each contract of a mover or moving broker must include |
250 | the phrase "(NAME OF FIRM) is registered with the State of |
251 | Florida as a Mover or Moving Broker. Registration No. ...." |
252 | (6) Each advertisement of a mover or moving broker must |
253 | include the phrase "Fla. Mover Reg. No. ...." or "Fla. IM No. |
254 | ...." Each of the mover's vehicles must clearly and |
255 | conspicuously display a sign on the driver's side door which |
256 | includes at least one of these phrases in lettering of at least |
257 | 1.5 inches in height. |
258 | (7) A No registration is not shall be valid for any mover |
259 | or broker transacting business at any place other than that |
260 | designated in the mover's or broker's its application, unless |
261 | the department is first notified in writing before in advance of |
262 | any change of location. A registration issued under this chapter |
263 | is not act shall not be assignable, and the mover or broker may |
264 | shall not be permitted to conduct business under more than one |
265 | name except as registered. A mover or broker desiring to change |
266 | its registered name or location or designated agent for service |
267 | of process at a time other than upon renewal of registration |
268 | must shall notify the department of the such change. |
269 | (8) The department may deny, or refuse to renew, or revoke |
270 | the registration of any mover or moving broker based upon a |
271 | determination that the mover or moving broker, or any of the |
272 | mover's or moving broker's its directors, officers, owners, or |
273 | general partners: |
274 | (a) Has failed to meet the requirements for registration |
275 | as provided in this chapter act; |
276 | (b) Has been convicted of a crime involving fraud, |
277 | dishonest dealing, or any other act of moral turpitude; |
278 | (c) Has not satisfied a civil fine or penalty arising out |
279 | of any administrative or enforcement action brought by any |
280 | governmental agency or private person based upon conduct |
281 | involving fraud, dishonest dealing, or any violation of this |
282 | chapter act; |
283 | (d) Has pending against him or her any criminal, |
284 | administrative, or enforcement proceedings in any jurisdiction, |
285 | based upon conduct involving fraud, dishonest dealing, or any |
286 | other act of moral turpitude; or |
287 | (e) Has had a judgment entered against him or her in any |
288 | action brought by the department or the Department of Legal |
289 | Affairs under this chapter pursuant to this act or ss. 501.201- |
290 | 501.213, the Florida Deceptive and Unfair Trade Practices Act. |
291 | (9) Each mover and moving broker shall provide evidence of |
292 | the current and valid insurance or alternative coverages |
293 | required under coverage as described in s. 507.04. |
294 | Section 6. Section 507.04, Florida Statutes, is amended to |
295 | read: |
296 | (Substantial rewording of section. See |
297 | s. 507.04, F.S., for present text.) |
298 | 507.04 Required insurance coverages; liability |
299 | limitations; valuation coverage.-- |
300 | (1) LIABILITY INSURANCE.-- |
301 | (a)1. Except as provided in paragraph (b), each mover |
302 | operating in this state must maintain current and valid |
303 | liability insurance coverage of at least $10,000 per shipment |
304 | for the loss or damage of household goods resulting from the |
305 | negligence of the mover or its employees or agents. |
306 | 2. The mover must provide the department with evidence of |
307 | liability insurance coverage before the mover is registered with |
308 | the department under s. 507.03. All insurance coverage |
309 | maintained by a mover must remain in effect throughout the |
310 | mover's registration period. A mover's failure to maintain |
311 | insurance coverage in accordance with this paragraph constitutes |
312 | an immediate threat to the public health, safety, and welfare. |
313 | If a mover fails to maintain insurance coverage, the department |
314 | may immediately suspend the mover's registration or eligibility |
315 | for registration and the mover must immediately cease operating |
316 | as a mover in this state. In addition, and notwithstanding the |
317 | availability of any administrative relief pursuant to chapter |
318 | 120, the department may seek from the appropriate circuit court |
319 | an immediate injunction prohibiting the mover from operating in |
320 | this state until the mover complies with this paragraph, a civil |
321 | penalty not to exceed $5,000, and court costs. |
322 | (b) A mover that operates two or fewer vehicles, in lieu |
323 | of maintaining the liability insurance coverage required under |
324 | paragraph (a), may, and each moving broker must, maintain one of |
325 | the following alternative coverages: |
326 | 1. A performance bond in the amount of $25,000, for which |
327 | the surety of the bond must be a surety company authorized to |
328 | conduct business in this state; or |
329 | 2. A certificate of deposit in a Florida banking |
330 | institution in the amount of $25,000. |
331 |
|
332 | The original bond or certificate of deposit must be filed with |
333 | the department and must designate the department as the sole |
334 | beneficiary. The department must use the bond or certificate of |
335 | deposit exclusively for the payment of claims to consumers who |
336 | are injured by the fraud, misrepresentation, breach of contract, |
337 | misfeasance, malfeasance, or financial failure of the mover or |
338 | moving broker or by a violation of this chapter by the mover or |
339 | broker. Liability for these injuries may be determined in an |
340 | administrative proceeding of the department or through a civil |
341 | action in a court of competent jurisdiction. However, claims |
342 | against the bond or certificate of deposit must only be paid, in |
343 | amounts not to exceed the determined liability for these |
344 | injuries, by order of the department in an administrative |
345 | proceeding. The bond or certificate of deposit is subject to |
346 | successive claims, but the aggregate amount of these claims may |
347 | not exceed the amount of the bond or certificate of deposit. |
348 | (2) MOTOR VEHICLE INSURANCE.--Each mover operating in this |
349 | state must maintain current and valid motor vehicle insurance |
350 | coverage, including combined bodily injury and property damage |
351 | liability coverage in the following minimum amounts: |
352 | (a) Fifty thousand dollars per occurrence for a commercial |
353 | motor vehicle with a gross weight of less than 35,000 pounds. |
354 | (b) One hundred thousand dollars per occurrence for a |
355 | commercial motor vehicle with a gross weight of 35,000 pounds or |
356 | more, but less than 44,000 pounds. |
357 | (c) Three hundred thousand dollars per occurrence for a |
358 | commercial motor vehicle with a gross weight of 44,000 pounds or |
359 | more. |
360 | (3) INSURANCE COVERAGES.--The insurance coverages required |
361 | under paragraph (1)(a) and subsection (2) must be issued by an |
362 | insurance company or carrier licensed to transact business in |
363 | this state under the Florida Insurance Code as designated in s. |
364 | 624.01. The department shall require a mover to present a |
365 | certificate of insurance of the required coverages before |
366 | issuance or renewal of a registration certificate under s. |
367 | 507.03. The department shall be named as a certificateholder in |
368 | the certificate and must be notified at least 30 days before any |
369 | changes in insurance coverage. |
370 | (4) LIABILITY LIMITATIONS; VALUATION RATES.--A mover may |
371 | not limit its liability for the loss or damage of household |
372 | goods to a valuation rate that is less than 60 cents per pound |
373 | per article. A provision of a contract for moving services is |
374 | void if the provision limits a mover's liability to a valuation |
375 | rate that is less than the minimum rate under this subsection. |
376 | If a mover limits its liability for a shipper's goods, the mover |
377 | must disclose the limitation, including the valuation rate, to |
378 | the shipper in writing at the time that the estimate and |
379 | contract for services are executed and before any moving or |
380 | accessorial services are provided. The disclosure must also |
381 | inform the shipper of the opportunity to purchase valuation |
382 | coverage if the mover offers that coverage under subsection (5). |
383 | (5) VALUATION COVERAGE.--A mover may offer valuation |
384 | coverage to compensate a shipper for the loss or damage of the |
385 | shipper's household goods that are lost or damaged during a |
386 | household move. If a mover offers valuation coverage, the |
387 | coverage must indemnify the shipper for at least the minimum |
388 | valuation rate required under subsection (4). The mover must |
389 | disclose the terms of the coverage to the shipper in writing at |
390 | the time that the estimate and contract for services are |
391 | executed and before any moving or accessorial services are |
392 | provided. The disclosure must inform the shipper of the cost of |
393 | the valuation coverage, the valuation rate of the coverage, and |
394 | the opportunity to reject the coverage. If valuation coverage |
395 | compensates a shipper for at least the minimum valuation rate |
396 | required under subsection (4), the coverage satisfies the |
397 | mover's liability for the minimum valuation rate. |
398 | Section 7. Section 507.05, Florida Statutes, is amended to |
399 | read: |
400 | 507.05 Estimates and contracts for service.--Before Prior |
401 | to providing any moving or accessorial services, a contract and |
402 | estimate must be provided to a prospective shipper in writing, |
403 | must be signed and dated by the shipper and the mover, and must |
404 | include: |
405 | (1) The name, telephone number, and physical address where |
406 | the mover's employees are available during normal business |
407 | hours. |
408 | (2) The date the contract or estimate is prepared and any |
409 | proposed date of the move. |
410 | (3) The name and address of the shipper, the addresses |
411 | where the articles items are to be picked up and delivered, and |
412 | a telephone number where the shipper may be reached. |
413 | (4) The name, telephone number, and physical address of |
414 | any location where the goods will be held pending further |
415 | transportation, including situations where the mover retains |
416 | possession of goods pending resolution of a fee dispute with the |
417 | shipper. |
418 | (5) An itemized breakdown and description and total of all |
419 | costs and services for loading, transportation or shipment, |
420 | unloading, and accessorial services to be provided during a |
421 | household move or storage of household goods. |
422 | (6) Acceptable forms of payment. A mover shall accept a |
423 | minimum of two of the three following forms of payment: |
424 | (a) Cash, cashier's check, money order, or traveler's |
425 | check; |
426 | (b) Valid personal check, showing upon its face the name |
427 | and address of the shipper or authorized representative; or |
428 | (c) Valid credit card, which shall include, but not be |
429 | limited to, Visa or MasterCard. |
430 |
|
431 | A mover must shall clearly and conspicuously disclose to the |
432 | shipper in the estimate and contract for services the forms of |
433 | payments the mover will accept, including the forms of payment |
434 | from those categories described in paragraphs (a)-(c). |
435 | Section 8. Section 507.06, Florida Statutes, is amended to |
436 | read: |
437 | 507.06 Delivery and storage of household goods.-- |
438 | (1) A mover must relinquish household goods to a shipper |
439 | and must place the goods inside a shipper's dwelling or, if |
440 | directed by the shipper, inside a storehouse or warehouse that |
441 | is owned or rented by the shipper or the shipper's agent, unless |
442 | the shipper has not tendered payment in the amount specified in |
443 | a written contract or estimate signed and dated by the shipper. |
444 | A mover may not refuse to relinquish prescription medicines and |
445 | goods for use by children, including children's furniture, |
446 | clothing, or toys, under any circumstances. |
447 | (2) A mover may not refuse to relinquish household goods |
448 | to a shipper or fail to place the goods inside a shipper's |
449 | dwelling or, if directed by the shipper, inside a storehouse or |
450 | warehouse that is owned or rented by the shipper or the |
451 | shipper's agent, based on the mover's refusal to accept an |
452 | acceptable form of payment. |
453 | (3) A mover that lawfully fails to relinquish a shipper's |
454 | household goods may place the goods in storage until payment is |
455 | tendered; however, the mover must notify the shipper of the |
456 | location where the goods are stored and the amount due within 5 |
457 | days after receipt of a written request for that information |
458 | from the shipper, which request must include the address where |
459 | the shipper may receive the notice. A mover may not require a |
460 | prospective shipper to waive any rights or requirements under |
461 | this section. |
462 | Section 9. Section 507.07, Florida Statutes, is amended to |
463 | read: |
464 | 507.07 Violations.--It is a violation of this chapter act |
465 | to: |
466 | (1) Conduct business as a mover or moving broker, or |
467 | advertise to engage in the business of moving or offering to |
468 | move, without first being registered annually with the |
469 | department. |
470 | (2) Knowingly make any false statement, representation, or |
471 | certification in any application, document, or record required |
472 | to be submitted or retained under this chapter act. |
473 | (3) Misrepresent or deceptively represent: |
474 | (a) The contract for services, bill of lading, or |
475 | inventory of household goods for the move estimated. |
476 | (b) The timeframe or schedule for delivery or storage of |
477 | household goods estimated. |
478 | (c) The price, size, nature, extent, qualities, or |
479 | characteristics of accessorial or moving services offered. |
480 | (d) The nature or extent of other goods, services, or |
481 | amenities offered. |
482 | (e) A shipper's rights, privileges, or benefits. |
483 | (4) Fail to honor and comply with all provisions of the |
484 | contract for services or bill of lading regarding the |
485 | purchaser's rights, benefits, and privileges thereunder. |
486 | (5) Withhold delivery of household goods or in any way |
487 | hold goods in storage against the expressed wishes of the |
488 | shipper if payment has been made as delineated in the estimate |
489 | or contract for services. |
490 | (6)(a) Include in any contract any provision purporting to |
491 | waive or limit any right or benefit provided to shippers under |
492 | this chapter act. |
493 | (b) Seek or solicit a such waiver or acceptance of |
494 | limitation from a shipper concerning rights or benefits provided |
495 | under this chapter act. |
496 | (c) Use a local mailing address, registration facility, |
497 | drop box, or answering service in the promotion, advertising, |
498 | solicitation, or sale of contracts, unless the mover's, and, if |
499 | applicable, the moving broker's, fixed business address is |
500 | clearly disclosed during any telephone solicitation and is |
501 | prominently and conspicuously disclosed on all solicitation |
502 | materials and on the contract. |
503 | (d) Commit Do any other act of which constitutes fraud, |
504 | misrepresentation, or failure to disclose a material fact. |
505 | (e) Refuse or fail, or for any of the mover's or broker's |
506 | principal officers to refuse or fail, after notice, to produce |
507 | any document or record or disclose any information required to |
508 | be produced or disclosed. |
509 | (f) Knowingly make a material false statement in response |
510 | to any request or investigation by the department, the |
511 | Department of Legal Affairs, or the state attorney. |
512 | Section 10. Section 507.08, Florida Statutes, is amended |
513 | to read: |
514 | 507.08 Deceptive and unfair trade practice.--Acts, |
515 | conduct, practices, omissions, failings, misrepresentations, or |
516 | nondisclosures committed in which constitute a violation of this |
517 | chapter are act also constitute a deceptive and unfair trade |
518 | practices under practice for the purpose of ss. 501.201-501.213, |
519 | the Florida Deceptive and Unfair Trade Practices Act, and |
520 | administrative rules adopted in accordance with the act |
521 | thereunder. |
522 | Section 11. Section 507.09, Florida Statutes, is amended |
523 | to read: |
524 | 507.09 Administrative remedies; penalties.-- |
525 | (1) The department may enter an order doing one or more of |
526 | the following if the department finds that a mover or moving |
527 | broker, or a person employed or contracted by a mover or broker, |
528 | has violated or is operating in violation of any of the |
529 | provisions of this chapter act or the rules or orders issued in |
530 | accordance with this chapter thereunder: |
531 | (a) Issuing a notice of noncompliance under pursuant to s. |
532 | 120.695. |
533 | (b) Imposing an administrative fine not to exceed $5,000 |
534 | for each act or omission. |
535 | (c) Directing that the person cease and desist specified |
536 | activities. |
537 | (d) Refusing to register or revoking or suspending a |
538 | registration. |
539 | (e) Placing the registrant on probation for a period of |
540 | time, subject to the such conditions specified by as the |
541 | department may specify. |
542 | (2) The administrative proceedings which could result in |
543 | the entry of an order imposing any of the penalties specified in |
544 | subsection (1) are governed by chapter 120. |
545 | (3) The department may adopt rules under ss. 120.536(1) |
546 | and 120.54 to administer this chapter has the authority to adopt |
547 | rules pursuant to chapter 120 to implement this act. |
548 | Section 12. Section 507.10, Florida Statutes, is amended |
549 | to read: |
550 | 507.10 Civil penalties; remedies.-- |
551 | (1) The department may institute a civil action in a court |
552 | of competent jurisdiction to recover any penalties or damages |
553 | authorized allowed in this chapter act and for injunctive relief |
554 | to enforce compliance with this chapter act. |
555 | (2) The department may seek a civil penalty of up to |
556 | $5,000 for each violation of this chapter act. |
557 | (3) The department may seek restitution for and on behalf |
558 | of any shipper aggrieved or injured by a violation of this |
559 | chapter act. |
560 | (4) Any provision in a contract for services or bill of |
561 | lading from a mover or moving broker that purports to waive, |
562 | limit, restrict, or avoid any of the duties, obligations, or |
563 | prescriptions of the mover or broker, as provided in this |
564 | chapter act, is void and unenforceable and against public |
565 | policy. |
566 | (5) The remedies provided in this chapter act are in |
567 | addition to any other remedies available for the same conduct, |
568 | including those provided in local ordinances. |
569 | (6) Upon motion of the department in any action brought |
570 | under this chapter act, the court may make appropriate orders, |
571 | including appointment of a master or receiver or sequestration |
572 | of assets, to reimburse shippers found to have been damaged, to |
573 | carry out a consumer transaction in accordance with the |
574 | shipper's reasonable expectations, or to grant other appropriate |
575 | relief. |
576 | Section 13. Section 507.11, Florida Statutes, is amended |
577 | to read: |
578 | 507.11 Criminal penalties.-- |
579 | (1) The refusal of a mover or a mover's employee, agent, |
580 | or contractor to comply with an order from a law enforcement |
581 | officer to relinquish a shipper's household goods after the |
582 | officer determines that the shipper has tendered payment of the |
583 | amount of a written estimate or contract, or after the officer |
584 | determines that the mover did not produce a signed estimate or |
585 | contract upon which demand is being made for payment, is a |
586 | felony of the third degree, punishable as provided in s. |
587 | 775.082, s. 775.083, or s. 775.084. A mover's compliance with an |
588 | order from a law enforcement officer to relinquish goods to a |
589 | shipper is not a waiver or finding of fact regarding any right |
590 | to seek further payment from the shipper. |
591 | (2) Except as provided in subsection (1), any person or |
592 | business that violates this chapter act commits a misdemeanor of |
593 | the first degree, punishable as provided in s. 775.082 or s. |
594 | 775.083. |
595 | Section 14. Section 507.12, Florida Statutes, is amended |
596 | to read: |
597 | 507.12 General Inspection Trust Fund; payments.--Any |
598 | moneys recovered by the department as a penalty under this |
599 | chapter act shall be deposited in the General Inspection Trust |
600 | Fund. |
601 | Section 15. Section 507.13, Florida Statutes, is amended |
602 | to read: |
603 | 507.13 Local regulation.-- |
604 | (1) This chapter does not The provisions of this act are |
605 | not intended to preempt local ordinances or regulations of a |
606 | county or municipality which that regulate transactions relating |
607 | to movers of household goods or moving brokers. As provided in |
608 | s. 507.03(4), counties and municipalities may require, levy, or |
609 | collect any registration fee or tax or require the registration |
610 | or bonding in any manner of any mover or moving broker. |
611 | (2) The department may enter into a cooperative agreement |
612 | with any county or municipality which that provides for the |
613 | referral, investigation, and prosecution of consumer complaints |
614 | alleging violations of this chapter act. |
615 | Section 16. Section 205.1975, Florida Statutes, is created |
616 | to read: |
617 | 205.1975 Household moving services; consumer |
618 | protection.--A county or municipality may not issue or renew an |
619 | occupational license for the operation of a mover or moving |
620 | broker under chapter 507 unless the mover or broker exhibits a |
621 | current registration from the Department of Agriculture and |
622 | Consumer Services. |
623 | Section 17. This act shall take effect July 1, 2006. |