Florida Senate - 2007                        SENATOR AMENDMENT
    Bill No. CS for CS for CS for SB 998
                        Barcode 203720
                            CHAMBER ACTION
              Senate                               House
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       04/26/2007 02:26 PM         .                    
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11  Senator Posey moved the following amendment:
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13         Senate Amendment 
14         On page 22, line 10, through
15            page 23, line 2, delete those lines
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17  and insert:  
18         610.108  Customer service standards and provision of
19  services.--
20         (1)  All cable or video service providers shall comply
21  with customer service requirements in 47 C.F.R. s. 76.309(c).
22         (2)  Any municipality or county that as of January 1,
23  2007, has an office or department dedicated to responding to
24  cable or video service customer complaints may continue to
25  respond to such complaints until July 1, 2009. Beginning on
26  July 1, 2009, the Department of Agriculture and Consumer
27  Services shall have the sole authority to respond to all cable
28  or video service customer complaints. This provision shall not
29  be construed to permit the municipality, county, or department
30  to impose customer service standards inconsistent with the
31  requirements in 47 C.F.R. s. 76.309(c).
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    9:20 AM   04/25/07                             s0998c3b-24-t9u


    Florida Senate - 2007                        SENATOR AMENDMENT
    Bill No. CS for CS for CS for SB 998
                        Barcode 203720
 1         (3)  The Department of Agriculture and Consumer
 2  Services shall receive service quality complaints from
 3  customers of a cable or video service provider and shall
 4  address such complaints in an expeditious manner by assisting
 5  in the resolution of such complaint between the complainant
 6  and the cable or video service provider. The Department of
 7  Agriculture and Consumer Services may adopt any procedural
 8  rules pursuant to ss. 120.536(1) and 120.54 necessary to
 9  administer this section, but shall not have any authority to
10  impose any customer service requirements inconsistent with
11  those contained in 47 C.F.R. s. 76.309(c).
12         (4)  Beginning July 1, 2007, any nonincumbent cable
13  service provider must provide service on an "a la carte"
14  basis.
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    9:20 AM   04/25/07                             s0998c3b-24-t9u