Florida Senate - 2007 COMMITTEE AMENDMENT
Bill No. CS for SB 998
Barcode 730368
CHAMBER ACTION
Senate House
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11 The Committee on Community Affairs (Garcia) recommended the
12 following amendment:
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14 Senate Amendment
15 On page 25, lines, 5-30, delete those lines
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17 and insert:
18 610.108 Customer service standards.--
19 (1) All cable or video service providers shall comply
20 with customer service requirements in 47 C.F.R. s. 76.309(c).
21 (2) Any municipality or county that as of January 1,
22 2007, has an office or department dedicated to responding to
23 cable or video service customer complaints may continue to
24 respond to such complaints until July 1, 2009. Beginning on
25 July 1, 2009, the Department of Agriculture and Consumer
26 Services shall have the sole authority to respond to all cable
27 or video service customer complaints. This provision shall not
28 be construed to permit the municipality, county, or department
29 to impose customer service standards inconsistent with the
30 requirements in 47 C.F.R. s. 76.309(c).
31 (3) The Department of Agriculture and Consumer
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1:33 PM 04/12/07 s0998.ca40.0aa
Florida Senate - 2007 COMMITTEE AMENDMENT
Bill No. CS for SB 998
Barcode 730368
1 Services shall receive service quality complaints from
2 customers of a cable or video service provider and shall
3 address such complaints in an expeditious manner by assisting
4 in the resolution of such complaint between the complainant
5 and the cable or video service provider. The Department of
6 Agriculture and Consumer Services may adopt any procedural
7 rules pursuant to ss. 120.536(1) and 120.54 necessary to
8 implement this section, but shall not have any authority to
9 impose any customer service requirements inconsistent with
10 those contained in 47 C.F.R. s. 76.309(c).
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