| 1 | A bill to be entitled |
| 2 | An act relating to motor vehicle dealers; amending s. |
| 3 | 320.64, F.S.; revising prohibitions against actions by a |
| 4 | licensed motor vehicle manufacturer, factory branch, |
| 5 | distributor, or importer; prohibiting requiring a motor |
| 6 | vehicle dealer to relocate, expand, improve, remodel, |
| 7 | renovate, or alter certain approved facilities; providing |
| 8 | for the licensee to offer certain inducements for such |
| 9 | changes under certain conditions; prohibiting adverse |
| 10 | action for refusal; revising a prohibition against certain |
| 11 | changes in supply to a dealer; prohibiting adverse action |
| 12 | against a dealer who sold or leased a motor vehicle to a |
| 13 | customer who exported the vehicle to a foreign country, or |
| 14 | who resold the vehicle, unless the licensee proves actual |
| 15 | knowledge; revising prohibitions against certain audits; |
| 16 | prohibiting certain acts that discriminate against one |
| 17 | dealer in favor of another; creating s. 320.6412, F.S.; |
| 18 | providing that no franchise agreement shall be terminated, |
| 19 | canceled, discontinued, or not renewed on the basis of |
| 20 | misrepresentation, fraud, or filing false or fraudulent |
| 21 | statements or claims, unless the licensee proves actual |
| 22 | knowledge; amending s. 320.696, F.S.; revising provisions |
| 23 | for responsibilities of a licensee for work performed |
| 24 | pursuant to warranty, preparation procedures, or recall, |
| 25 | directive, or bulletin; providing requirements for |
| 26 | compensation to a motor vehicle dealer for such work; |
| 27 | providing procedures for determining compensation amounts; |
| 28 | providing for changes in compensation amounts; prohibiting |
| 29 | certain acts to recover compensation costs; prohibiting |
| 30 | certain acts of discrimination against a dealer; providing |
| 31 | for severability; providing an effective date. |
| 32 |
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| 33 | Be It Enacted by the Legislature of the State of Florida: |
| 34 |
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| 35 | Section 1. Subsections (10), (18), (22), (25), (26), and |
| 36 | (30) of section 320.64, Florida Statutes, are amended, and |
| 37 | subsection (38) is added to that section, to read: |
| 38 | 320.64 Denial, suspension, or revocation of license; |
| 39 | grounds.--A license of a licensee under s. 320.61 may be denied, |
| 40 | suspended, or revoked within the entire state or at any specific |
| 41 | location or locations within the state at which the applicant or |
| 42 | licensee engages or proposes to engage in business, upon proof |
| 43 | that the section was violated with sufficient frequency to |
| 44 | establish a pattern of wrongdoing, and a licensee or applicant |
| 45 | shall be liable for claims and remedies provided in ss. 320.695 |
| 46 | and 320.697 for any violation of any of the following |
| 47 | provisions. A licensee is prohibited from committing the |
| 48 | following acts: |
| 49 | (10)(a) The applicant or licensee has attempted to enter, |
| 50 | or has entered, into a franchise agreement with a motor vehicle |
| 51 | dealer who does not, at the time of the franchise agreement, |
| 52 | have proper facilities to provide the services to his or her |
| 53 | purchasers of new motor vehicles which are covered by the new |
| 54 | motor vehicle warranty issued by the applicant or licensee. |
| 55 | Notwithstanding any provision of a franchise agreement, once a |
| 56 | licensee has approved the sales and service facilities of a |
| 57 | motor vehicle dealer, the licensee shall not thereafter require, |
| 58 | by agreement, policy, or standard, any of its motor vehicle |
| 59 | dealers to relocate, expand, improve, remodel, renovate, or |
| 60 | alter any part of those facilities. |
| 61 | (b) Notwithstanding paragraph (a), a licensee may provide |
| 62 | a loan or grant of money to a motor vehicle dealer as an |
| 63 | inducement for relocation, expansion, improvement, remodeling, |
| 64 | or renovation of any of its facilities, provided: |
| 65 | 1. The licensee delivers an assurance to the motor vehicle |
| 66 | dealer that it will supply a sufficient quantity of new motor |
| 67 | vehicles, consistent with its allocation obligations under the |
| 68 | law and to its other same line-make motor vehicle dealers, to |
| 69 | the motor vehicle dealer that will economically justify such |
| 70 | relocation, expansion, improvement, remodeling, or renovation in |
| 71 | light of reasonably current and reasonably projected market and |
| 72 | economic conditions; |
| 73 | 2. The provisions of the loan or grant and assurance, and |
| 74 | the basis therefor, are contained in a written agreement |
| 75 | voluntarily entered into by the motor vehicle dealer; and |
| 76 | 3. The loan or grant is made available on equal terms to |
| 77 | the licensee's other franchised motor vehicle dealers in this |
| 78 | state. |
| 79 | (c) A licensee may not withhold a benefit that is |
| 80 | available to its other franchised dealers in this state from, or |
| 81 | take or threaten to take an action that is unfair or adverse to, |
| 82 | a motor vehicle dealer that elects not to enter into an |
| 83 | agreement with the licensee as provided in paragraph (b). |
| 84 | (d) A licensee shall not fail or refuse to offer any |
| 85 | program for a bonus, incentive, or other benefit, in whole or in |
| 86 | part, to any of its franchised motor vehicle dealers in this |
| 87 | state that it offers to its other authorized dealers nationally |
| 88 | or in the licensee's zone or region in which this state is |
| 89 | included. |
| 90 | (e) Any portion of any program offered by a licensee for a |
| 91 | bonus, incentive, or other benefit that, in whole or in part, is |
| 92 | based upon, or is aimed at, inducing a motor vehicle dealer's |
| 93 | relocation, expansion, improvement, remodeling, renovation, or |
| 94 | alteration shall be deemed void as to each of the licensee's |
| 95 | franchised motor vehicle dealers in this state. However, such |
| 96 | dealers shall be eligible for the entire amount of such bonus, |
| 97 | incentive, or other benefit offered in the program upon |
| 98 | compliance with the other basis or eligibility provisions |
| 99 | contained in such program. |
| 100 | (f) Notwithstanding any provision contained in this |
| 101 | subsection, a licensee may set reasonable standards for a motor |
| 102 | vehicle dealer's sales and service facilities related to upkeep, |
| 103 | repair, and cleanliness. |
| 104 | (18) The applicant or licensee has established a system of |
| 105 | motor vehicle allocation or distribution or has implemented a |
| 106 | system of allocation or distribution of motor vehicles to one or |
| 107 | more of its franchised motor vehicle dealers which reduces or |
| 108 | alters allocations or supplies of new motor vehicles to a motor |
| 109 | vehicle dealer in order to achieve, directly or indirectly, a |
| 110 | purpose that is prohibited by ss. 320.60-320.70 or which |
| 111 | otherwise is unfair, inequitable, unreasonably discriminatory, |
| 112 | or not supportable by reason and good cause after considering |
| 113 | the equities of the affected motor vehicles dealer or dealers. |
| 114 | An applicant or licensee shall maintain for 3 years records that |
| 115 | describe its methods or formula of allocation and distribution |
| 116 | of its motor vehicles and records of its actual allocation and |
| 117 | distribution of motor vehicles to its motor vehicle dealers in |
| 118 | this state. As used in this subsection, the term "unfair" |
| 119 | includes, but is not limited to, refusal or failure to offer any |
| 120 | franchised motor vehicle dealer an equitable supply of new motor |
| 121 | vehicles covered by its franchise agreement, by model, mix, or |
| 122 | colors, as the licensee offers or makes available to its other |
| 123 | same line-make motor vehicle dealers in this state. |
| 124 | (22) The applicant or licensee has refused to deliver, in |
| 125 | reasonable quantities and within a reasonable time, to any duly |
| 126 | licensed motor vehicle dealer who has an agreement with such |
| 127 | applicant or licensee for the retail sale of new motor vehicles |
| 128 | and parts for motor vehicles sold or distributed by the |
| 129 | applicant or licensee, any such motor vehicles or parts as are |
| 130 | covered by such agreement. Such refusal includes the failure to |
| 131 | offer to its same line-make franchised motor vehicle dealers all |
| 132 | models manufactured for that line-make, or requiring a dealer to |
| 133 | pay any extra fee, require a dealer to execute a separate |
| 134 | franchise agreement, purchase unreasonable advertising displays |
| 135 | or other materials, or relocate, expand, improve, remodel, |
| 136 | renovate, or recondition, or alter the dealer's existing |
| 137 | facilities, or provide exclusive facilities as a prerequisite to |
| 138 | receiving a model or series of vehicles. However, the failure to |
| 139 | deliver any motor vehicle or part will not be considered a |
| 140 | violation of this section if the failure is due to an act of |
| 141 | God, work stoppage, or delay due to a strike or labor |
| 142 | difficulty, a freight embargo, product shortage, or other cause |
| 143 | over which the applicant or licensee has no control. An |
| 144 | applicant or licensee may impose reasonable requirements on the |
| 145 | motor vehicle dealer, other than the items listed above, |
| 146 | including, but not limited to, the purchase of special tools |
| 147 | required to properly service a motor vehicle and the undertaking |
| 148 | of sales person or service person training related to the motor |
| 149 | vehicle. |
| 150 | (25) The applicant or licensee has undertaken an audit of |
| 151 | warranty payments or incentive payment previously paid to a |
| 152 | motor vehicle dealer in violation of this section or has failed |
| 153 | to comply with any of its obligations under s. 320.696. An |
| 154 | applicant or licensee may reasonably and periodically audit a |
| 155 | motor vehicle dealer to determine the validity of paid claims as |
| 156 | provided in s. 320.696. Audit of warranty payments shall only be |
| 157 | for the 1-year period immediately following the date the claim |
| 158 | was paid. Audit of incentive payments shall only be for an 18- |
| 159 | month period immediately following the date the incentive was |
| 160 | paid. An applicant or licensee shall not deny a claim or charge |
| 161 | a motor vehicle dealer back subsequent to the payment of the |
| 162 | claim unless the applicant or licensee can show that the claim |
| 163 | was false or fraudulent or that the motor vehicle dealer failed |
| 164 | to substantially comply with the reasonable written and |
| 165 | uniformly applied procedures of the applicant or licensee for |
| 166 | such repairs or incentives. An applicant or licensee may not |
| 167 | charge a motor vehicle dealer back subsequent to the payment of |
| 168 | a claim unless a representative of the applicant or licensee |
| 169 | first meets in person, by telephone, or by video teleconference |
| 170 | with an officer or employee of the dealer designated by the |
| 171 | motor vehicle dealer. At such meeting the applicant or licensee |
| 172 | must provide a detailed explanation, with supporting |
| 173 | documentation, as to the basis for each of the claims for which |
| 174 | the applicant or licensee proposed a charge-back to the dealer |
| 175 | and a written statement containing the basis upon which the |
| 176 | motor vehicle dealer was selected for audit or review. |
| 177 | Thereafter, the applicant or licensee must provide the motor |
| 178 | vehicle dealer's representative a reasonable period after the |
| 179 | meeting within which to respond to the proposed charge-backs, |
| 180 | with such period to be commensurate with the volume of claims |
| 181 | under consideration, but in no case less than 45 days after the |
| 182 | meeting. The applicant or licensee is prohibited from changing |
| 183 | or altering the basis for each of the proposed charge-backs as |
| 184 | presented to the motor vehicle dealer's representative following |
| 185 | the conclusion of the audit unless the applicant or licensee |
| 186 | receives new information affecting the basis for one or more |
| 187 | charge-backs. If the applicant or licensee claims the existence |
| 188 | of new information, the dealer must be given the same right to a |
| 189 | meeting and right to respond as when the charge-back was |
| 190 | originally presented. |
| 191 | (26) Notwithstanding the terms of any franchise agreement, |
| 192 | including any licensee's program, policy, or procedure, the |
| 193 | applicant or licensee has refused to allocate, sell, or deliver |
| 194 | motor vehicles; charged back or withheld payments or other |
| 195 | things of value for which the dealer is otherwise eligible under |
| 196 | a sales promotion, program, or contest; or prevented the motor |
| 197 | vehicle dealer from participating in any promotion, program, or |
| 198 | contest; or taken any adverse action against a motor vehicle |
| 199 | dealer, including, but not limited to, terminating or |
| 200 | threatening to terminate a franchise because the dealer sold or |
| 201 | leased a motor vehicle to a customer who exported the vehicle to |
| 202 | a foreign country or who resold the vehicle, unless the licensee |
| 203 | proves that the motor vehicle dealer had actual knowledge that |
| 204 | the customer's intent was to export or resell the motor vehicle. |
| 205 | There will be a conclusive presumption that the motor vehicle |
| 206 | dealer had no such actual knowledge for selling a motor vehicle |
| 207 | to a customer who was present at the dealership and the motor |
| 208 | vehicle dealer did not know or should not have reasonably known |
| 209 | that the vehicle would be shipped to a foreign country. There |
| 210 | will be a rebuttable presumption that the dealer did not know or |
| 211 | should not have reasonably known that the vehicle would be |
| 212 | shipped to a foreign country if the vehicle is titled in one of |
| 213 | the 50 United States. |
| 214 | (30) The applicant or licensee has conducted or threatened |
| 215 | to conduct any audit of a motor vehicle dealer in order to |
| 216 | coerce or attempt to coerce the dealer to forego any right or |
| 217 | remedy rights granted to the dealer under ss. 320.60-320.70 or |
| 218 | under the agreement between the licensee and the motor vehicle |
| 219 | dealer. Nothing in this section shall prohibit an applicant or |
| 220 | licensee from reasonably and periodically auditing a dealer to |
| 221 | determine the validity of paid claims as permitted in this |
| 222 | chapter, provided the licensee complies with all provisions of |
| 223 | ss. 320.60-320.70 applicable to such audits. |
| 224 | (38) The licensee has discriminated or threatened to |
| 225 | discriminate against any of its franchised motor vehicle dealers |
| 226 | in this state in favor of another dealer or other dealers of the |
| 227 | same line-make in this state by: |
| 228 | (a) Selling or offering to sell a new motor vehicle to any |
| 229 | motor vehicle dealer at a lower actual price, including the |
| 230 | price for vehicle transportation, than the actual price at which |
| 231 | the same model similarly equipped is offered to or is available |
| 232 | to another dealer in this state during a similar time period; or |
| 233 | (b) Offering or using a promotional program or device, or |
| 234 | an incentive, bonus, payment, or other benefit, whether paid at |
| 235 | the time of the sale of the new motor vehicle to the dealer or |
| 236 | later, that results in the sale or offer to sell a new motor |
| 237 | vehicle to a motor vehicle dealer at a lower price, including |
| 238 | the price for vehicle transportation, than the price at which |
| 239 | the same model similarly equipped is offered or is available to |
| 240 | another dealer in this state during a similar time period. This |
| 241 | subsection shall not prohibit a promotional, bonus, or incentive |
| 242 | program that is functionally available to competing dealers of |
| 243 | the same line-make in this state on substantially comparable |
| 244 | terms. |
| 245 |
|
| 246 | A motor vehicle dealer who can demonstrate that a violation of, |
| 247 | or failure to comply with, any of the preceding provisions by an |
| 248 | applicant or licensee will or can adversely and pecuniarily |
| 249 | affect the complaining dealer, shall be entitled to pursue all |
| 250 | of the remedies, procedures, and rights of recovery available |
| 251 | under ss. 320.695 and 320.697. |
| 252 | Section 2. Section 320.6412, Florida Statutes, is created |
| 253 | to read: |
| 254 | 320.6412 Termination based on misrepresentation; evidence |
| 255 | required.--Notwithstanding s. 320.64, or any of the provisions |
| 256 | of any franchise agreement, no franchise agreement of any motor |
| 257 | vehicle dealer shall be terminated, canceled, discontinued, or |
| 258 | not renewed by any licensee on the basis of misrepresentation, |
| 259 | fraud, or filing false or fraudulent statements or claims, |
| 260 | unless the licensee proves by clear and convincing evidence at a |
| 261 | hearing that the majority owner or, if there is no majority |
| 262 | owner, the person designated as dealer-operator or dealer- |
| 263 | principal in the franchise agreement had actual knowledge of |
| 264 | such misrepresentation or fraud or the filing of false |
| 265 | statements or claims at the time any such conduct was allegedly |
| 266 | perpetrated on a customer or a licensee and failed within a |
| 267 | reasonable time after being so advised to take such actions |
| 268 | reasonably calculated to prevent such misrepresentation, fraud, |
| 269 | or filing of false or fraudulent statements or claims from |
| 270 | continuing or reoccurring. |
| 271 | Section 3. Section 320.696, Florida Statutes, is amended |
| 272 | to read: |
| 273 | 320.696 Warranty responsibility.-- |
| 274 | (1)(a) The licensee shall timely compensate any authorized |
| 275 | motor vehicle dealer who performs work to: |
| 276 | 1. Maintain or repair a licensee's product under a |
| 277 | warranty or maintenance plan, extended warranty, certified |
| 278 | preowned vehicle warranty, or service contract issued by the |
| 279 | licensee or its common entity; |
| 280 | 2. Fulfill a licensee's delivery or preparation |
| 281 | procedures; or |
| 282 | 3. Make repairs to a motor vehicle as a result of a |
| 283 | licensee's or common entity's recall or other directive or |
| 284 | bulletin. |
| 285 | (b) As used in this section, unless the context clearly |
| 286 | requires otherwise, the term: |
| 287 | 1. "Compensate" and "compensation" include all labor and |
| 288 | parts included in the work as provided in this section. |
| 289 | 2. "Labor" includes, without limitation, the time spent by |
| 290 | employees of a motor vehicle dealer for diagnosis or repair of a |
| 291 | vehicle. |
| 292 | 3. "Parts" includes all replacement parts and accessories. |
| 293 | 4. "Retail customer repair" refers to work, including |
| 294 | parts and labor, performed by a motor vehicle dealer that does |
| 295 | not come within the provisions of a licensee's or its common |
| 296 | entity's warranty, extended warranty, service contract, or |
| 297 | maintenance plan, but excludes parts and labor described in |
| 298 | paragraphs (3)(b) and (4)(c). |
| 299 | 5. "Work" and "repair" include all items contained in |
| 300 | paragraph (a), as the case may be. |
| 301 | (c) Compensation not paid to a motor vehicle dealer within |
| 302 | 30 days after receipt of a claim therefor is deemed untimely. A |
| 303 | licensee shall not establish or implement any term, policy, or |
| 304 | procedure different from those described in this section for any |
| 305 | of its motor vehicle dealers to obtain compensation due under |
| 306 | this section or pay a motor vehicle dealer less than amounts due |
| 307 | as described in this section. |
| 308 | (2) No licensee shall take or threaten to take any adverse |
| 309 | action against any of its franchised motor vehicle dealers who |
| 310 | seek to obtain compensation described in this section. The term |
| 311 | "adverse action" includes, without limitation, taking or |
| 312 | omitting to take any action other than in good faith; creating |
| 313 | or implementing any obstacle or process that is inconsistent |
| 314 | with any of the licensee's obligations under this section; |
| 315 | hindering, delaying, or rejecting the proper and timely payment |
| 316 | of compensation due under this section to a motor vehicle |
| 317 | dealer; establishing, implementing, enforcing, or applying any |
| 318 | policy, standard, rule, program, or incentive regarding |
| 319 | compensation due under this section other than in a uniformly |
| 320 | and nondisparate manner among the licensee's franchised dealers |
| 321 | in this state; conducting or threatening to conduct any |
| 322 | warranty, retail customer repair, or other service-related audit |
| 323 | more frequently than once each calendar year; or denying, |
| 324 | reducing, or charging back any warranty claim because of a motor |
| 325 | vehicle dealer's failure to comply with all of the specific |
| 326 | requirements of a licensee for processing a claim. Inclusion of |
| 327 | the examples in this subsection shall not exclude other conduct |
| 328 | from the meaning of the term "adverse action." |
| 329 | (3)(a)1. As provided in this subsection, a licensee shall |
| 330 | compensate a motor vehicle dealer for all parts used in |
| 331 | performing any of the work described in subsection (1). The |
| 332 | compensation may be an agreed percentage markup over the |
| 333 | licensee's dealer cost but, if no agreement is reached within 30 |
| 334 | days after a motor vehicle dealer's written request therefor, |
| 335 | compensation for such parts shall be deemed to be the greater |
| 336 | of: |
| 337 | a. The motor vehicle dealer's arithmetical mean percentage |
| 338 | markup over dealer cost for all parts charged by the motor |
| 339 | vehicle dealer in 25 consecutive retail customer repair orders |
| 340 | made and selected by the motor vehicle dealer within the 3-month |
| 341 | period prior to the written request, or all of such retail |
| 342 | customer repair orders over the previous 3 months if there are |
| 343 | fewer than 25 retail customer repair orders in that period, |
| 344 | provided no motor vehicle dealer's repair order shall be |
| 345 | excluded from this computation because it contains both warranty |
| 346 | or maintenance work and retail customer repairs. However, only |
| 347 | the retail customer repair portion of such repair order shall be |
| 348 | included in this computation, and those parts described in |
| 349 | paragraph (b) shall be excluded from this computation; |
| 350 | b. The licensee's highest suggested retail or list price |
| 351 | for such parts; or |
| 352 | c. An amount equal to the motor vehicle dealer's markup |
| 353 | over dealer cost that results in the same gross profit |
| 354 | percentage for parts used in work done under subsection (1) as |
| 355 | the motor vehicle dealer is receiving for parts used in the |
| 356 | dealer's customer retail repairs as evidenced by the motor |
| 357 | vehicle dealer's financial statement delivered to the licensee |
| 358 | for the month preceding the motor vehicle dealer's written |
| 359 | request. |
| 360 | 2. If a licensee decreases its suggested retail or list |
| 361 | price for any replacement part or accessory, it shall also |
| 362 | decrease by at least the identical percentage the cost to the |
| 363 | motor vehicle dealer for such part or accessory. The markup or |
| 364 | gross profit percentage described in this subsection shall be |
| 365 | uniformly applied to all of the licensee's parts used by the |
| 366 | motor vehicle dealer in performing work described under |
| 367 | subsection (1). |
| 368 | (b) For purposes of determining compensation to be paid |
| 369 | for parts under sub-subparagraph (a)1.a., parts discounted by a |
| 370 | motor vehicle dealer for repairs made in group, fleet, |
| 371 | insurance, or other third-party-payor service work; parts used |
| 372 | in repairs for government agencies for which volume discounts |
| 373 | have been negotiated; parts used in special events, or |
| 374 | "specials," or promotional discounts for retail customer |
| 375 | repairs; parts sold by the dealer at wholesale; parts used for a |
| 376 | dealer's internal repairs; engine assemblies and transmission |
| 377 | assemblies; nuts, bolts, fasteners, and similar items that do |
| 378 | not have an individual part number; and tires shall all be |
| 379 | excluded in determining a motor vehicle dealer's average |
| 380 | percentage markup over dealer cost. |
| 381 | (c) Notwithstanding the provisions of paragraph (a), if a |
| 382 | licensee furnishes a part or component to a motor vehicle dealer |
| 383 | at no cost for use in the motor vehicle dealer's performance of |
| 384 | repairs under a recall or service action or warranty, the |
| 385 | licensee shall compensate the motor vehicle dealer for such part |
| 386 | or component in the same manner as warranty parts compensation |
| 387 | under this subsection, less the dealer cost for such part or |
| 388 | component as listed in the licensee's then-current price |
| 389 | schedule. |
| 390 | (d) No licensee shall establish or implement any special |
| 391 | part or component number for parts used in predelivery, dealer |
| 392 | preparation, warranty, or maintenance-only applications if such |
| 393 | number results in lower compensation to the motor vehicle dealer |
| 394 | than such compensation as described in paragraphs (a), (b), and |
| 395 | (c). |
| 396 | (4)(a) A licensee shall compensate a motor vehicle dealer |
| 397 | for all labor performed in connection with work described in |
| 398 | subsection (1) in amounts as described under paragraphs (b) and |
| 399 | (c). |
| 400 | (b)1. Compensation paid by a licensee to a motor vehicle |
| 401 | dealer may be an agreed hourly labor rate but, if no agreement |
| 402 | is reached within 30 days after a motor vehicle dealer's written |
| 403 | request therefor, labor compensation shall be, at the election |
| 404 | of the motor vehicle dealer, the greater of: |
| 405 | a. The motor vehicle dealer's hourly labor rate for retail |
| 406 | customer repairs, which shall be determined by dividing the |
| 407 | amount of the motor vehicle dealer's total labor sales for |
| 408 | retail customer repairs by the number of total labor hours which |
| 409 | generated those total sales for the month preceding the written |
| 410 | request, excluding the work described in paragraph (c); or |
| 411 | b. An amount equal to the motor vehicle dealer's markup |
| 412 | over dealer cost that results in the same gross profit |
| 413 | percentage for labor hours used in work done under subsection |
| 414 | (1) as the motor vehicle dealer is receiving for labor used in |
| 415 | the dealer's customer retail repairs as evidenced by the motor |
| 416 | vehicle dealer's financial statement delivered to the licensee |
| 417 | for the month preceding the motor vehicle dealer's written |
| 418 | request, provided the motor vehicle dealer provides in the |
| 419 | written request the arithmetical mean of the compensation for |
| 420 | all of its technicians during that preceding month and that |
| 421 | arithmetical mean shall be the "dealer cost" used in such |
| 422 | calculation. |
| 423 | 2. Once an hourly labor rate is agreed or determined |
| 424 | pursuant to this subsection, the licensee shall uniformly apply |
| 425 | and pay that hourly labor rate for all labor used by the motor |
| 426 | vehicle dealer in performing work described in subsection (1), |
| 427 | provided no licensee shall pay an hourly labor rate less than |
| 428 | the hourly rate it was paying to the motor vehicle dealer for |
| 429 | work done under subsection (1) on January 1, 2008. No licensee |
| 430 | shall eliminate flat rate times from, or establish any |
| 431 | unreasonable flat rate time in, its warranty repair manual, |
| 432 | warranty time guide, or any other similarly named document. A |
| 433 | licensee shall establish reasonable flat-rate labor times in its |
| 434 | warranty repair manuals and warranty time guides for its newly |
| 435 | introduced model motor vehicles which are at least consistent |
| 436 | with its existing such documents. A motor vehicle dealer who |
| 437 | disputes as unreasonable any flat-rate time established by the |
| 438 | licensee or its common entity may bring an action against the |
| 439 | licensee or common entity in the circuit court for the county in |
| 440 | which the motor vehicle dealer's principal place of business is |
| 441 | located for such relief as is provided in this chapter. As used |
| 442 | in this subsection, the terms "retail customer repair" and |
| 443 | "similar work" are not limited to a repair to the same model |
| 444 | vehicle or model year but shall include a prior repair that |
| 445 | resembles but may not be identical to the repair for which the |
| 446 | motor vehicle dealer is making a claim for compensation under |
| 447 | this section. |
| 448 | (c) In determining the hourly labor rate for compensation |
| 449 | to be paid by a licensee for all work under sub-subparagraph |
| 450 | (b)1.a., a motor vehicle dealer's labor charges for its internal |
| 451 | vehicle repairs; for vehicle reconditioning; for repairs |
| 452 | performed for group, fleet, insurance, or other third-party |
| 453 | payors; for discounted repairs of motor vehicles for government |
| 454 | agencies; and for labor used in special events, "specials," |
| 455 | "express service," and promotional discounts shall not be |
| 456 | included as retail customer repairs and shall be excluded from |
| 457 | any calculation under sub-subparagraph (b)1.a. |
| 458 | (5) A licensee shall not review, change, or fail to pay a |
| 459 | motor vehicle dealer's parts or labor compensation as determined |
| 460 | under this section unless a motor vehicle dealer has requested a |
| 461 | change or pursuant to a licensee's written predetermined |
| 462 | schedule for increasing parts or labor compensation. A motor |
| 463 | vehicle dealer may make written requests for changes in |
| 464 | compensation for parts or labor for work performed under this |
| 465 | section not more often than semiannually. The motor vehicle |
| 466 | dealer shall attach supporting documentation as described in |
| 467 | this section to each written request. A motor vehicle dealer's |
| 468 | written request for changes in parts or labor compensation under |
| 469 | this section shall be deemed accepted unless the licensee, |
| 470 | within 30 days after receipt thereof, in writing, disputes with |
| 471 | specificity the supporting documentation contained in the motor |
| 472 | vehicle dealer's written request. Any motor vehicle dealer whose |
| 473 | request for increased compensation under this section has been |
| 474 | disputed shall have the right to bring an action against the |
| 475 | licensee in a court of competent jurisdiction in the county in |
| 476 | which the motor vehicle dealer's principal place of business is |
| 477 | located for a declaratory judgment for approval of its change |
| 478 | request under this section, for an injunction precluding the |
| 479 | licensee from refusing to compensate the motor vehicle dealer as |
| 480 | provided in this section, or for damages, all as provided in |
| 481 | this chapter. In calculating damages, any increase in parts or |
| 482 | labor determined in such litigation to be due to the motor |
| 483 | vehicle dealer under this section shall be ordered paid to the |
| 484 | motor vehicle dealer for all work performed under this |
| 485 | subsection retroactively to the date of the licensee's receipt |
| 486 | of such written request. |
| 487 | (6) A licensee shall not recover, or seek or attempt to |
| 488 | recover, directly or indirectly, any of its costs for |
| 489 | compensating any of its motor vehicle dealers under this |
| 490 | section, including, without limitation, by decreasing or |
| 491 | eliminating solely in this state at one or more of its motor |
| 492 | vehicle dealers any bonus or incentive that it placed in effect |
| 493 | nationally or regionally; by reducing solely in this state at |
| 494 | one or more of its motor vehicle dealers any of its dealer's |
| 495 | gross margin for any of the licensee's products or services when |
| 496 | the wholesale price charged to the motor vehicle dealer is |
| 497 | determined by the licensee and which reduction is not in effect |
| 498 | nationally or regionally; or by imposing any separate charge or |
| 499 | surcharge to the wholesale price paid by a motor vehicle dealer |
| 500 | in this state to the licensee for any product or service offered |
| 501 | to or supplied by a licensee, either under its franchise |
| 502 | agreement with the motor vehicle dealer or by passing on to the |
| 503 | motor vehicle dealer any such charge or surcharge of a common |
| 504 | entity of such licensee. |
| 505 | (7) A licensee shall not require, influence, or attempt to |
| 506 | influence a motor vehicle dealer to implement or change the |
| 507 | prices or charges for which it sells parts or labor for retail |
| 508 | customer repairs. A licensee shall not implement or continue a |
| 509 | policy, procedure, or program with respect to one or more of its |
| 510 | licensed motor vehicle dealers in this state for compensation |
| 511 | under this section that is less favorable to its franchised |
| 512 | motor vehicle dealers in this state than is applicable to its |
| 513 | franchised dealers nationally or regionally or, if there is no |
| 514 | such national or regional policy, to its franchised dealers in a |
| 515 | majority of states. |
| 516 | (8) If a court of competent jurisdiction determines with |
| 517 | finality that any provision or any part thereof contained in |
| 518 | this section is void or unenforceable, the remaining provisions |
| 519 | thereof shall not be affected by such determination but shall |
| 520 | remain in full force and effect. The licensee shall reasonably |
| 521 | and timely compensate any authorized motor vehicle dealer who |
| 522 | performs work, including labor and parts, to rectify the |
| 523 | licensee's product or warranty defects or fulfills delivery and |
| 524 | preparation obligations. In the determination of what |
| 525 | constitutes reasonable compensation under this section, the |
| 526 | factors to be given consideration shall include, among others, |
| 527 | the compensation being paid by other licensees to their dealers, |
| 528 | the prevailing wage rate being paid by the dealers, and the |
| 529 | prevailing labor rate being charged by the dealers, in the city |
| 530 | or community in which the dealer is doing business. For the |
| 531 | purpose of this section, reasonable compensation for work, |
| 532 | including labor and parts, by a motor vehicle dealer for |
| 533 | warranty repairs or service, including labor and parts, on |
| 534 | behalf of a licensee shall be determined to be equal to the |
| 535 | amount charged by the dealer for like work to retail customers |
| 536 | for nonwarranty repairs and service, including labor and parts, |
| 537 | unless the licensee has demonstrated and established in a |
| 538 | proceeding before the department that the dealer's retail |
| 539 | charges for labor and parts are improper in light of all |
| 540 | economic circumstances. Compensation not paid within 30 days |
| 541 | after receipt or notice of billing is presumed untimely. A |
| 542 | licensee may not otherwise recover, or seek to recover, any of |
| 543 | its costs for compensating a motor vehicle dealer for warranty |
| 544 | work, including labor and parts, by imposing on a motor vehicle |
| 545 | dealer any charge or surcharge to the wholesale price paid by a |
| 546 | motor vehicle dealer to the licensee for any product, including |
| 547 | motor vehicles and parts. |
| 548 | Section 4. This act shall take effect July 1, 2008. |