Florida Senate - 2008 SB 2062
By Senator Bennett
21-03006-08 20082062__
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A bill to be entitled
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An act relating to airline travel; requiring that, upon
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the cancellation or delay of a flight by more than 1 hour,
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the airline honor the purchaser's ticket at a later date
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or reimburse the purchaser the cost of the ticket and pay
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the purchaser an amount equal to the airline's flight-
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change penalty fee; providing for certain specified
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exceptions for canceled or delayed flights; defining the
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term "terrorist threat"; providing for additional
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remedies; providing for an award of damages, costs, and
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attorney's fees; providing that an airline violating the
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act more than once within a calendar year commits a
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misdemeanor of the second degree; providing penalties;
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providing that there is no expiration date for an airline
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ticket issued anywhere in the world for an airline flight
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originating in this state; requiring an airline to accept
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a nonrefundable ticket under certain circumstances;
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authorizing an airline to charge a transfer fee; providing
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an exception; requiring airlines to notify passengers when
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a previously delayed or canceled flight is reinstated;
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providing penalties for the failure to do so; requiring
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airlines to provide specific amenities to on-board
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passengers whose flights are delayed more than 3 hours;
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requiring airlines to provide specific notice of
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passengers' rights; providing an effective date.
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Be It Enacted by the Legislature of the State of Florida:
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Section 1. (1) An airline that cancels a flight or delays
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a flight by more than 1 hour must honor a purchaser's ticket at a
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later date or reimburse the purchaser the cost of the ticket and
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pay the purchaser an amount equal to the airline's flight-change
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penalty fee. The reimbursement for the ticket and payment of the
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flight-change fee is in addition to any other remedy the ticket
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purchaser may have against the airline.
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(2) Subsection (1) does not apply if the flight delay or
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cancellation is caused by:
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(a) Inclement weather;
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(b) An immediate terrorist threat;
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(c) International conditions that are not related to
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terrorism, including riots, civil unrest, embargoes, or war; or
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(d) A condition outside the control of the airline.
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(3) The term "terrorist threat" means a threat of a violent
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act or threat of an act that is dangerous to human life, that is
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a violation of the criminal laws of this state or of the United
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States, and that is intended to:
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(a) Intimidate, injure, or coerce a civilian population;
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(b) Influence the policy of a government by intimidation or
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coercion; or
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(c) Affect the conduct of a government through destruction
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of property, assassination, murder, kidnapping, or aircraft
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piracy.
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(4) In addition to any other penalties or remedies provided
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by law, a person aggrieved by a knowing and willful violation of
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this section may bring a civil action against the airline for the
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recovery of actual and consequential damages, court costs, and
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reasonable attorney's fees.
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(5) An airline that violates this section more than one
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time within a calendar year commits a misdemeanor of the second
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Florida Statutes.
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Section 2. (1) There is no expiration date for an airline
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ticket issued anywhere in the world for an airline flight
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originating in this state.
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(2) If the airline ticket is nonrefundable and the ticket
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purchaser is unable to use the ticket, the airline must allow the
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ticket to be transferred to another person. The airline may
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charge the purchaser a processing fee of 25 percent of the
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original ticket price or $50, whichever is less. A ticket
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purchaser may not transfer a ticket if the ticket purchaser
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missed the flight due to his or her fault.
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Section 3. If a flight that is delayed subsequently reverts
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to the original schedule and the airline does not notify the
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passengers of the status change, the airline shall reimburse the
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ticket price, plus an amount equal to the airline's flight-change
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fee, to any passenger who does not receive notice of the
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reinstated flight.
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Section 4. (1) If airline passengers are delayed more than
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3 hours prior to takeoff after boarding an aircraft, the carrier
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shall provide the passengers with:
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(a) Electric generation service to provide temporary power
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for air conditioning and lights;
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(b) Waste removal service for the on-board restroom holding
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tanks; and
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(c) Adequate food, water, and other refreshments.
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(2) Carriers shall provide consumer complaint contact
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information on documents provided to passengers or signs posted
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at service desks and other appropriate areas in its respective
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areas of airports. The notice shall contain the following
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information:
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(a) The telephone number, electronic mail address, and
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mailing address of the Aviation Consumer Protection Division of
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the Office of Aviation Enforcement of the United States
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Department of Transportation; and
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(b) An explanation of the rights of airline passengers
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provided by this act.
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Section 5. This act shall take effect July 1, 2008.
CODING: Words stricken are deletions; words underlined are additions.