Florida Senate - 2012 SENATOR AMENDMENT Bill No. HB 5301 Barcode 486438 LEGISLATIVE ACTION Senate . House . . . Floor: WD/2R . 02/23/2012 06:13 PM . ————————————————————————————————————————————————————————————————— ————————————————————————————————————————————————————————————————— Senator Gibson moved the following: 1 Senate Amendment to Amendment (588096) 2 Between lines 295 and 296 3 insert: 4 8. Providing appropriate infrastructure, equipment, and 5 staffing levels to adequately support and provide meaningful 6 customer service, including, but not limited to, toll-free 7 telephone lines. 8 9. Developing guidelines and standards for, and 9 requirements for each circuit to submit, a detailed county-by 10 county plan, which sets out county-specific procedures for 11 identifying and assisting, during the application process, 12 persons who have disabilities, who are illiterate or have 13 limited proficiency in English, who are homeless, who are 14 homebound, who live in remote areas, who are without free access 15 to technology, or who are frail or elderly. The plans must be 16 approved by department headquarters and updated annually. The 17 plans shall be publicized on the Internet and through flyers, 18 posters, and other media in low-income communities.