Florida Senate - 2025                                    SB 1088
       
       
        
       By Senator Polsky
       
       
       
       
       
       30-00849-25                                           20251088__
    1                        A bill to be entitled                      
    2         An act relating to state department customer service
    3         standards; amending s. 23.30, F.S.; requiring state
    4         departments to employ a callback queue system for
    5         customers who contact the departments by telephone;
    6         providing an effective date.
    7          
    8  Be It Enacted by the Legislature of the State of Florida:
    9  
   10         Section 1. Present paragraphs (e) through (k) of subsection
   11  (4) of section 23.30, Florida Statutes, are redesignated as
   12  paragraphs (f) through (l), respectively, and a new paragraph
   13  (e) is added to that subsection, to read:
   14         23.30 Florida Customer Service Standards Act.—
   15         (4) MEASURES TO BE IMPLEMENTED.—State departments shall:
   16         (e) Employ a system by which a customer who contacts a
   17  department by telephone has the option of being placed in a
   18  callback queue to receive a call at a later designated time,
   19  while maintaining his or her place in line, instead of waiting
   20  on hold or allowing the telephone to continuously ring.
   21         Section 2. This act shall take effect July 1, 2025.