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| Community Budget Issue Requests - Tracking Id #2256 |
| United Way 2-1-1 Helpline |
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| Requester: |
Jan Zak, I&R Program Director |
Organization: |
United Way of Alachua County, Inc. |
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| Project Title: |
United Way 2-1-1 Helpline |
Date Submitted |
1/16/2004 10:38:14 AM |
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| Sponsors: |
Smith |
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| Statewide Interest: |
| Citizens in Alachua and five neighboring counties will be able to call the new three-digit 2-1-1 number to access enhanced 24/7 helpline services for assistance in time of crisis, human service information and referrals to community resources. We would like to join the eleven 2-1-1 call centers already operating in Florida that currently cover 50% of Florida counties and 74% of the state's population. The ultimate goal is for all Florida counties to have an operating 2-1-1 service within three years. A statewide system of 2-1-1 hotline/helpline services would complement, work together with and enhance other statewide systems such as those that respond to accidents and natural disasters, and would be of considerable value in the event of community crises involving threats of terrorism, health scares and other homeland security issues. |
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| Recipient: |
United Way of Alachua County, Inc |
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Contact: |
Jan Zak |
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6031 NW 1st Place |
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Contact Phone: |
(352) 332-4636 |
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Gainesville 32607-2025 |
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Contact email: |
jzak@unitedwayalachua.org |
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| Counties: |
Alachua, Bradford, Dixie, Gilchrist, Levy, Union |
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| Gov't Entity: |
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Private Organization (Profit/Not for Profit): |
Yes |
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| Project Description: |
| ): 2-1-1 hotline/helpline services will be provided on a 24/7 basis and include human service information and referrals to community resources. Issues addressed include basic material needs, voluntarism, mental health, substance abuse, homelessness, and many more. The 2-1-1 will collaborate with community organizations providing crisis and suicide prevention, child care resource and referral, elder help lines, volunteer centers, emergency management, homeless coalitions, law enforcement/911 and others to provide 24/7 hotline coverage for clients of those agencies as well as sharing resource directories and database services to avoid duplication and to enhance those systems. A primary goal of 2-1-1 is to provide a clearinghouse that links people with questions and problems to appropriate community human service programs. Once established, United Way 2-1-1 will assist other helplines in Florida with 2-1-1 implementation with the goal of achieving a seamless statewide system. |
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| Is this a water project as described in Chapter 2002-291, Laws of Florida? |
No |
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| Measurable Outcome Anticipated: |
| With implementation of 2-1-1, we anticipate an increase in Helpline call volume of over 25% for calendar year 2004-05. Staff enhancements due to this funding will allow our answer rates to improve. Over eighty (80) percent of callers should reach an information specialist within 30 seconds. We anticipate caller surveys to reflect a satisfactory rating from ninety-five (95) percent of our callers. One hundred (100) percent of resource database records will be less than one year old, assuring the provision of accurate information and referrals. |
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| Amount requested from the State for this project this year: |
$225,000 |
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| Total cost of the project: |
$343,000 |
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| Request has been made to fund: |
Operations |
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| What type of match exists for this project? |
Local, Private |
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Cash Amount |
$118,000 |
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In-kind Amount |
$12,000 |
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| Was this project previously funded by the state? |
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No |
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| Is future-year funding likely to be requested? |
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Yes |
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Amount: |
$225,000 |
To Fund: |
Operations |
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| Was this project included in an Agency's Budget Request? |
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No |
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| Was this project included in the Governor's Recommended Budget? |
No |
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| Is there a documented need for this project? |
Yes |
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Documentation: |
Agency ANnual Reprot and Needs Assesment |
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| Was this project request heard before a publicly noticed meeting of a body of elected officials (municipal, county, or state)? |
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No |
