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2021 Florida Statutes (Including 2021B Session)

Telephone voice mail systems and telephone menu options systems.
F.S. 110.1082
110.1082 Telephone voice mail systems and telephone menu options systems.
(1) No state employee shall utilize a voice mail system when the employee is at his or her regularly assigned work station where his or her telephone is functional and available for use, unless:
(a) The device is in use, and/or;
(b) Such voice mail system alerts the caller to, and provides the caller with access to a nonelectronic attendant; or
(c) Such voice mail system automatically transfers the caller to a nonelectronic attendant.
(2) Telephone menu options systems used by state agencies, departments, or other state government units will alert the caller to, and provide the caller with access to, a nonelectronic attendant.
(3) Agency heads will ensure compliance with the provisions of this section.
History.s. 3, ch. 99-255.