(b) The central abuse hotline must be operated in such a manner as to enable the department to:
1. Accept reports for investigation when there is reasonable cause to suspect that a child has been or is being abused or neglected or has been abandoned.
2. Determine whether the allegations made by the reporter require an immediate or a 24-hour response in accordance with subsection (2).
3. Immediately identify and locate previous reports or cases of child abuse, abandonment, or neglect through the use of the department’s automated tracking system.
4. Track critical steps in the investigative process to ensure compliance with all requirements for any report or case of abuse, abandonment, or neglect.
5. When appropriate, refer reporters who do not allege child abuse, abandonment, or neglect to other organizations that may better resolve the reporter’s concerns.
6. Serve as a resource for the evaluation, management, and planning of preventive and remedial services for children who have been abused, abandoned, or neglected.
7. Initiate and enter into agreements with other states for the purposes of gathering and sharing information contained in reports on child maltreatment to further enhance programs for the protection of children.
8. Promote public awareness of the central abuse hotline through community-based partner organizations and public service campaigns.