CS/HB 73: Fla. Customer Service Standards Act
GENERAL BILL by Council for Smarter Government ; Wallace ; (CO-INTRODUCERS) Cantens ; Byrd ; Dockery ; Murman
Fla. Customer Service Standards Act; creates said act; provides definitions; specifies measures that state departments are directed to implement re interaction with their customers; provides requirements re operating hours; provides that failure to comply with act does not constitute cause of action; provides exceptions.
Effective Date: 10/01/2001
Last Action: 5/1/2001 House - Senate Bill substituted; Laid on Table, Link/Iden/Sim/Compare passed, refer to CS/CS/SB 710 (Ch. 2001-80) -HJ 01509
Bill Text: Web Page | PDF
Last Action: 5/1/2001 House - Senate Bill substituted; Laid on Table, Link/Iden/Sim/Compare passed, refer to CS/CS/SB 710 (Ch. 2001-80) -HJ 01509
Bill Text: Web Page | PDF
Bill History
| Date | Chamber | Action |
|---|---|---|
| 12/11/2000 | House |
• Prefiled |
| 1/12/2001 | House |
• Referred to State Administration (SGC); Fiscal Policy & Resources (FRC); Council for Smarter Government |
| 1/16/2001 | House |
• On Committee agenda-- State Administration (SGC), 01/25/01, 9:00 am, 306-H |
| 1/25/2001 | House |
• Favorable with 3 amendment(s) by State Administration (SGC); YEAS 3 NAYS 1 |
| 1/26/2001 | House |
• Now in Fiscal Policy & Resources (FRC) |
| 3/6/2001 | House |
• Introduced, referred to State Administration (SGC); Fiscal Policy & Resources (FRC); Council for Smarter Government -HJ 00017; On Committee agenda-- State Administration (SGC), 01/25/01, 9:00 am, 306-H; Favorable with 3 amendment(s) by State Administration (SGC); YEAS 3 NAYS 1 -HJ 00077; Now in Fiscal Policy & Resources (FRC) -HJ 00077; On Committee agenda-- Fiscal Policy & Resources (FRC), 03/08/01, 9:00 am, 214-C --Not considered |
| 3/12/2001 | House |
• On Committee agenda-- Fiscal Policy & Resources (FRC), 03/13/01, 6:00 pm, 214-C |
| 3/13/2001 | House |
• Favorable with 1 amendment(s) by Fiscal Policy & Resources (FRC); YEAS 13 NAYS 0 -HJ 00197 |
| 3/14/2001 | House |
• Now in Council for Smarter Government -HJ 00197 |
| 3/20/2001 | House |
• On Council agenda-- Council for Smarter Government, 03/22/01, 10:15 am, Morris Hall |
| 3/22/2001 | House |
• CS by- Council for Smarter Government; YEAS 11 NAYS 0 -HJ 00454 |
| 4/3/2001 | House |
• CS read first time on 04/03/01 -HJ 00452; Pending review of CS under Rule 6 -HJ 00454 |
| 4/4/2001 | House |
• Placed on Calendar, on second reading -HJ 00454 |
| 4/10/2001 | House |
• Placed on Special Order Calendar; Retained on Calendar |
| 4/16/2001 | House |
• Placed on Special Order Calendar; Retained on Calendar |
| 4/25/2001 | House |
• Placed on Special Order Calendar; Retained on Calendar |
| 4/26/2001 | House |
• Placed on Special Order Calendar; Retained on Calendar |
| 4/27/2001 | House |
• Placed on Special Order Calendar; Read second time -HJ 01347; Amendment(s) failed -HJ 01347 |
| 5/1/2001 | House |
• Senate Bill substituted; Laid on Table, Link/Iden/Sim/Compare passed, refer to CS/CS/SB 710 (Ch. 2001-80) -HJ 01509 |