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Glossary of Legislative Terms

CS/HB 73: Fla. Customer Service Standards Act

GENERAL BILL by Council for Smarter Government ; Wallace ; (CO-INTRODUCERS) Cantens ; Byrd ; Dockery ; Murman

Fla. Customer Service Standards Act; creates said act; provides definitions; specifies measures that state departments are directed to implement re interaction with their customers; provides requirements re operating hours; provides that failure to comply with act does not constitute cause of action; provides exceptions.

Effective Date: 10/01/2001
 Last Action: 5/1/2001 House - Senate Bill substituted; Laid on Table, Link/Iden/Sim/Compare passed, refer to CS/CS/SB 710 (Ch. 2001-80) -HJ 01509
Bill Text: Web Page | PDF

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  • Bill History

    Date Chamber Action
    12/11/2000 House • Prefiled
    1/12/2001 House • Referred to State Administration (SGC); Fiscal Policy & Resources (FRC); Council for Smarter Government
    1/16/2001 House • On Committee agenda-- State Administration (SGC), 01/25/01, 9:00 am, 306-H
    1/25/2001 House • Favorable with 3 amendment(s) by State Administration (SGC); YEAS 3 NAYS 1
    1/26/2001 House • Now in Fiscal Policy & Resources (FRC)
    3/6/2001 House • Introduced, referred to State Administration (SGC); Fiscal Policy & Resources (FRC); Council for Smarter Government -HJ 00017; On Committee agenda-- State Administration (SGC), 01/25/01, 9:00 am, 306-H; Favorable with 3 amendment(s) by State Administration (SGC); YEAS 3 NAYS 1 -HJ 00077; Now in Fiscal Policy & Resources (FRC) -HJ 00077; On Committee agenda-- Fiscal Policy & Resources (FRC), 03/08/01, 9:00 am, 214-C --Not considered
    3/12/2001 House • On Committee agenda-- Fiscal Policy & Resources (FRC), 03/13/01, 6:00 pm, 214-C
    3/13/2001 House • Favorable with 1 amendment(s) by Fiscal Policy & Resources (FRC); YEAS 13 NAYS 0 -HJ 00197
    3/14/2001 House • Now in Council for Smarter Government -HJ 00197
    3/20/2001 House • On Council agenda-- Council for Smarter Government, 03/22/01, 10:15 am, Morris Hall
    3/22/2001 House • CS by- Council for Smarter Government; YEAS 11 NAYS 0 -HJ 00454
    4/3/2001 House • CS read first time on 04/03/01 -HJ 00452; Pending review of CS under Rule 6 -HJ 00454
    4/4/2001 House • Placed on Calendar, on second reading -HJ 00454
    4/10/2001 House • Placed on Special Order Calendar; Retained on Calendar
    4/16/2001 House • Placed on Special Order Calendar; Retained on Calendar
    4/25/2001 House • Placed on Special Order Calendar; Retained on Calendar
    4/26/2001 House • Placed on Special Order Calendar; Retained on Calendar
    4/27/2001 House • Placed on Special Order Calendar; Read second time -HJ 01347; Amendment(s) failed -HJ 01347
    5/1/2001 House • Senate Bill substituted; Laid on Table, Link/Iden/Sim/Compare passed, refer to CS/CS/SB 710 (Ch. 2001-80) -HJ 01509

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  • CS/HB 73, Committee Substitute 1 (Current Bill Version) Posted 4/4/2001 at 2:40 AM

    Bill Text:   Web Page | PDF
    Analyses:   Council for Smarter Government (Post-Meeting) 4/3/2001 (pdf)

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location
    S 710 (c2) Crist Identical Last Action: 5/30/2001 Approved by Governor; Chapter No. 2001-80
    Location:

    Floor Amendments (4)

    Amendment Sponsor Filed Last Floor Action Format
    940437 - Amendment
    		Frankel 4/13/2001
    12:05 PM     		Web Page
    PDF
    835977 - Amendment
    		Ausley 4/24/2001
    3:34 PM     		Web Page
    PDF
    034353 - Amendment
    		Ausley 4/24/2001
    4:04 PM     		Web Page
    PDF
    090271 - Amendment
    		Alexander 4/30/2001
    4:19 PM     		Web Page
    PDF

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  • HB 73, Original Filed Version Posted 12/12/2000 at 12:10 AM

    Bill Text:   Web Page | PDF
    Analyses:   Fiscal Policy & Resources (Post-Meeting) 3/2/2001 (pdf)
    Fiscal Policy & Resources (Post-Meeting) 3/14/2001 (pdf)
    State Administration (Post-Meeting) 1/22/2001 (pdf)
    State Administration (Post-Meeting) 1/25/2001 (pdf)

    Committee Amendments (4)

    Amendment Sponsor Filed Last Committee Action Format
    231587 - Amendment
    		State Administration 1/26/2001
    7:37 AM     		Web Page
    PDF
    324479 - Amendment
    		State Administration 1/29/2001
    1:55 PM     		Web Page
    PDF
    215227 - Amendment
    		State Administration 1/29/2001
    1:58 PM     		Web Page
    PDF
    072227 - Amendment
    		Fiscal Policy & Resources 3/13/2001
    7:49 PM     		Web Page
    PDF

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