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Glossary of Legislative Terms

HB 1107: Customer Service Standards for State Agencies

GENERAL BILL by Mercado

Customer Service Standards for State Agencies; Requires departments within executive branch of state government to implement certain measures with respect to telephone calls placed by customers.

Effective Date: 10/1/2020
 Last Action: 3/14/2020 House - Died in Oversight, Transparency and Public Management Subcommittee
Bill Text: PDF

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  • Bill History

    Date Chamber Action
    1/6/2020 House • Filed
    1/13/2020 House • Referred to Oversight, Transparency and Public Management Subcommittee; Appropriations Committee; State Affairs Committee -HJ 96
    1/14/2020 House • Introduced -HJ 96
    3/14/2020 House • Indefinitely postponed and withdrawn from consideration
    • Died in Oversight, Transparency and Public Management Subcommittee

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  • HB 1107, Original Filed Version (Current Bill Version) Posted 1/6/2020 at 12:51 PM

    Bill Text:   PDF
    Analyses:   None

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location Track Bills
    S 444 Customer Service Standards for State Agencies Rader Identical Last Action: 3/14/2020 S Died in Innovation, Industry, and Technology Track This Bill

    Citations - Statutes (1)

    Citation Catchline Location in Bill Location In Bill Help
    23.30 Florida Customer Service Standards Act. Page 1 (pdf)

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