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Glossary of Legislative Terms

SB 1192: Customer Service Callback Queues

GENERAL BILL by Polsky ; (CO-INTRODUCERS) Arrington

Customer Service Callback Queues; Establishing a pilot program to require specified agencies to use a callback queue for returning certain calls; requiring calls to be returned in a specified manner; requiring pilot program participants to report specified information to the Legislature by a certain date, etc.

Effective Date: 7/1/2026
Last Action: 2/9/2026 Senate - On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building
Bill Text: Web Page | PDF
Senate Committee References:
  1. Governmental Oversight and Accountability (GO)
  2. Appropriations Committee on Transportation, Tourism, and Economic Development (ATD)
  3. Appropriations (AP)


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Bill History

Date Chamber Action
1/6/2026 Senate • Filed
1/12/2026 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations
1/13/2026 Senate • Introduced
1/28/2026 Senate • On Committee agenda-- Governmental Oversight and Accountability, 02/02/26, 3:30 pm, 110 Senate Building
2/2/2026 Senate • Favorable by Governmental Oversight and Accountability; YEAS 9 NAYS 0
2/3/2026 Senate • Now in Appropriations Committee on Transportation, Tourism, and Economic Development
2/9/2026 Senate • On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building