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Glossary of Legislative Terms

CS/SB 1192: Customer Service Callback Queues

GENERAL BILL by Appropriations ; Polsky ; (CO-INTRODUCERS) Arrington

Customer Service Callback Queues; Establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner; requiring the department to report specified information to the Legislature by a certain date, etc.

Effective Date: 7/1/2026
Last Action: 3/5/2026 Senate - Placed on Special Order Calendar, 03/10/26
Bill Text: Web Page | PDF
Senate Committee References:
  1. Governmental Oversight and Accountability (GO)
  2. Appropriations Committee on Transportation, Tourism, and Economic Development (ATD)
  3. Appropriations (AP)


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Bill History

Date Chamber Action
1/6/2026 Senate • Filed
1/12/2026 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations
1/13/2026 Senate • Introduced
1/28/2026 Senate • On Committee agenda-- Governmental Oversight and Accountability, 02/02/26, 3:30 pm, 110 Senate Building
2/2/2026 Senate • Favorable by Governmental Oversight and Accountability; YEAS 9 NAYS 0
2/3/2026 Senate • Now in Appropriations Committee on Transportation, Tourism, and Economic Development
2/9/2026 Senate • On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building
2/12/2026 Senate • Favorable by Appropriations Committee on Transportation, Tourism, and Economic Development; YEAS 13 NAYS 0
• Now in Appropriations
2/25/2026 Senate • On Committee agenda-- Appropriations, 03/02/26, 12:00 pm, 110 Senate Building
3/2/2026 Senate • CS by- Appropriations; YEAS 16 NAYS 0
3/4/2026 Senate • Pending reference review -under Rule 4.7(2) - (Committee Substitute)
• Placed on Calendar, on 2nd reading
• CS by Appropriations read 1st time
3/5/2026 Senate • Placed on Special Order Calendar, 03/10/26