HB 1031: Customer Service Callback Queues
GENERAL BILL by Rosenwald ; (CO-INTRODUCERS) Bartleman ; Cross ; Daniels ; Driskell ; Eskamani ; Harris ; Hunschofsky ; López, J. ; McFarland ; Nix ; Plasencia ; Sapp ; Woodson
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Last Action: 3/12/2026 House - Ordered engrossed, then enrolled
Bill Text: PDF
- Rules (RC)
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Bill History
Date Chamber Action 1/6/2026 House • Filed
1/12/2026 House • Referred to Government Operations Subcommittee
• Referred to Information Technology Budget & Policy Subcommittee
• Referred to State Affairs Committee
• Now in Government Operations Subcommittee
1/13/2026 House • 1st Reading (Original Filed Version)
2/3/2026 House • Added to Government Operations Subcommittee agenda
2/5/2026 House • Favorable by Government Operations Subcommittee
• Reported out of Government Operations Subcommittee
• Now in Information Technology Budget & Policy Subcommittee
2/10/2026 House • Added to Information Technology Budget & Policy Subcommittee agenda
2/12/2026 House • Favorable by Information Technology Budget & Policy Subcommittee
• Reported out of Information Technology Budget & Policy Subcommittee
• Now in State Affairs Committee
2/13/2026 House • Added to State Affairs Committee agenda
2/17/2026 House • Favorable by State Affairs Committee
• Reported out of State Affairs Committee
• Bill released to House Calendar
• Added to Second Reading Calendar
2/19/2026 House • Bill added to Special Order Calendar (2/25/2026)
2/25/2026 House • Read 2nd time
• Added to Third Reading Calendar
• Read 3rd time
• Passed; YEAS 114, NAYS 0
2/25/2026 Senate • In Messages
2/26/2026 Senate • Referred to Rules
• Received
3/10/2026 Senate • Withdrawn from Rules
• Placed on Calendar, on 2nd reading
• Substituted for CS/SB 1192
• Read 2nd time
• Amendment(s) adopted (460890)
• Read 3rd time
• Passed as amended; YEAS 38 NAYS 0
3/10/2026 House • In Messages
3/12/2026 House • Added to Senate Message List
• Amendment 460890 Concur
• Passed as amended; YEAS 109, NAYS 0
• Ordered engrossed, then enrolled
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HB 1031, Enrolled (Current Bill Version) Posted 3/13/2026 at 8:22 AM
Bill Text: PDF Analyses: None Related Bills (1)
Bill Number Subject Filed By Relationship Last Action and Location Track Bills S 1192 (c1) Customer Service Callback Queues Polsky Identical Last Action: 3/10/2026 S Laid on Table, refer to HB 1031 
Citations - Statutes (1)
Citation Catchline Location in Bill Location In Bill Help 23.30 Florida Customer Service Standards Act. Page 1 (pdf) -
HB 1031, Engrossed 1 Posted 3/12/2026 at 6:10 PM
Bill Text: PDF Analyses: None Related Bills (1)
Bill Number Subject Filed By Relationship Last Action and Location Track Bills S 1192 (c1) Customer Service Callback Queues Polsky Similar Last Action: 3/10/2026 S Laid on Table, refer to HB 1031
Citations - Statutes (1)
Citation Catchline Location in Bill Location In Bill Help 23.30 Florida Customer Service Standards Act. Page 1 (pdf) -
HB 1031, Original Filed Version Posted 1/6/2026 at 11:54 AM
Bill Text: PDF Related Bills (1)
Bill Number Subject Filed By Relationship Last Action and Location Track Bills S 1192 (c1) Customer Service Callback Queues Polsky Similar Last Action: 3/10/2026 S Laid on Table, refer to HB 1031
Floor Amendments (1)
Amendment Sponsor Filed Last Floor Action Format 460890 - Amendment (Delete All)
Delete everything after the enacting clause and insert:Polsky 3/9/2026
3:21 PMHouse: Concur
3/12/2026Web Page
PDFFloor Votes (3)
Date Chamber Result 2/25/2026 3:35 PM House 114 Yeas - 0 Nays 3/10/2026 6:09 PM Senate 38 Yeas - 0 Nays 3/12/2026 2:20 PM House 109 Yeas - 0 Nays Citations - Statutes (1)
Citation Catchline Location in Bill Location In Bill Help 23.30 Florida Customer Service Standards Act. Page 1 (pdf)