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Glossary of Legislative Terms

HB 1031: Customer Service Callback Queues

GENERAL BILL by Rosenwald

Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require specified agencies to use callback queue for returning certain calls; requires calls to be returned in specified manner; requires pilot program participants to report specified information to Legislature by certain date.

Effective Date: 7/1/2026
Last Action: 1/6/2026 House - Filed
Bill Text: PDF

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  • Bill History

    Date Chamber Action
    1/6/2026 House • Filed

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  • HB 1031, Original Filed Version (Current Bill Version) Posted 1/6/2026 at 11:54 AM

    Bill Text:   PDF
    Analyses:   None

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location Track Bills
    S 1192 Customer Service Callback Queues Polsky Identical Last Action: 1/6/2026 S Filed Track This Bill

    Citations - Statutes (1)

    Citation Catchline Location in Bill Location In Bill Help
    23.30 Florida Customer Service Standards Act. Page 1 (pdf)

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