The Florida Senate

SB 1192: Customer Service Callback Queues

GENERAL BILL by Polsky

Customer Service Callback Queues; Establishing a pilot program to require specified agencies to use a callback queue for returning certain calls; requiring calls to be returned in a specified manner; requiring pilot program participants to report specified information to the Legislature by a certain date, etc.

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• Bill History

  Date	Chamber	Action
  1/6/2026	Senate	• Filed

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• SB 1192, Original Filed Version (Current Bill Version) Posted 1/6/2026 at 11:31 AM

  Bill Text:	Web Page | PDF

  Analyses:	None

  Related Bills (1)

  Bill Number	Subject	Filed By	Relationship	Last Action and Location	Track Bills
  H 1031	Customer Service Callback Queues	Rosenwald	Identical	Last Action: 1/6/2026 H Filed

  Citations - Statutes (1)

  Citation	Catchline	Location in Bill Location In Bill Help
  23.30	Florida Customer Service Standards Act.	Page 1 (pdf)

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