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Glossary of Legislative Terms

CS/SB 1192: Customer Service Callback Queues

GENERAL BILL by Appropriations ; Polsky ; (CO-INTRODUCERS) Arrington

Customer Service Callback Queues; Establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner; requiring the department to report specified information to the Legislature by a certain date, etc.

Effective Date: 7/1/2026
Last Action: 3/10/2026 Senate - Laid on Table, refer to HB 1031
Bill Text: Web Page | PDF
Senate Committee References:
  1. Governmental Oversight and Accountability (GO)
  2. Appropriations Committee on Transportation, Tourism, and Economic Development (ATD)
  3. Appropriations (AP)

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  • Bill History

    Date Chamber Action
    1/6/2026 Senate • Filed
    1/12/2026 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations
    1/13/2026 Senate • Introduced
    1/28/2026 Senate • On Committee agenda-- Governmental Oversight and Accountability, 02/02/26, 3:30 pm, 110 Senate Building
    2/2/2026 Senate • Favorable by Governmental Oversight and Accountability; YEAS 9 NAYS 0
    2/3/2026 Senate • Now in Appropriations Committee on Transportation, Tourism, and Economic Development
    2/9/2026 Senate • On Committee agenda-- Appropriations Committee on Transportation, Tourism, and Economic Development, 02/12/26, 2:30 pm, 110 Senate Building
    2/12/2026 Senate • Favorable by Appropriations Committee on Transportation, Tourism, and Economic Development; YEAS 13 NAYS 0
    • Now in Appropriations
    2/25/2026 Senate • On Committee agenda-- Appropriations, 03/02/26, 12:00 pm, 110 Senate Building
    3/2/2026 Senate • CS by- Appropriations; YEAS 16 NAYS 0
    3/4/2026 Senate • Pending reference review -under Rule 4.7(2) - (Committee Substitute)
    • Placed on Calendar, on 2nd reading
    • CS by Appropriations read 1st time
    3/5/2026 Senate • Placed on Special Order Calendar, 03/10/26
    3/10/2026 Senate • Read 2nd time
    • Substituted HB 1031
    • Laid on Table, refer to HB 1031

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  • CS/SB 1192, Committee Substitute 1 (Current Bill Version) Posted 3/4/2026 at 12:32 PM

    Bill Text:   Web Page | PDF
    Analyses:   None

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location Track Bills
    H 1031 (er) Customer Service Callback Queues Rosenwald Similar Last Action: 3/12/2026 H Ordered engrossed, then enrolled Track This Bill

    Citations - Statutes (1)

    Citation Catchline Location in Bill Location In Bill Help
    23.30 Florida Customer Service Standards Act. Page 1 (pdf)

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  • SB 1192, Original Filed Version Posted 1/6/2026 at 11:31 AM

    Bill Text:   Web Page | PDF
    Analyses:   Governmental Oversight and Accountability (Pre-Meeting) 1/30/2026 (pdf)
    Governmental Oversight and Accountability (Post-Meeting) 2/3/2026 (pdf)
    Appropriations Committee on Transportation, Tourism, and Economic Development (Pre-Meeting) 2/11/2026 (pdf)
    Appropriations Committee on Transportation, Tourism, and Economic Development (Post-Meeting) 2/12/2026 (pdf)
    Appropriations (Pre-Meeting) 2/27/2026 (pdf)
    Appropriations (Post-Meeting) 3/4/2026 (pdf)

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location Track Bills
    H 1031 Customer Service Callback Queues Rosenwald Identical Last Action: 3/12/2026 H Ordered engrossed, then enrolled Track This Bill

    Committee Amendments (1)

    Amendment Sponsor Filed Last Committee Action Format
    600084 - Amendment
    Delete lines 19 - 33 and insert:     		Appropriations
    (Polsky)     		2/27/2026
    1:45 PM     		Replaced by Committee Substitute
    3/3/2026     		Web Page
    PDF

    Committee Votes (3)

    Date Committee Result
    2/2/2026 3:30 PM Governmental Oversight and Accountability 9 Yeas - 0 Nays
    2/12/2026 2:30 PM Appropriations Committee on Transportation, Tourism, and Economic Development 13 Yeas - 0 Nays
    3/2/2026 12:00 PM Appropriations 16 Yeas - 0 Nays

    Citations - Statutes (1)

    Citation Catchline Location in Bill Location In Bill Help
    23.30 Florida Customer Service Standards Act. Page 1 (pdf)

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