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Glossary of Legislative Terms

SB 1192: Customer Service Callback Queues

GENERAL BILL by Polsky

Customer Service Callback Queues; Establishing a pilot program to require specified agencies to use a callback queue for returning certain calls; requiring calls to be returned in a specified manner; requiring pilot program participants to report specified information to the Legislature by a certain date, etc.

Effective Date: 7/1/2026
Last Action: 1/12/2026 Senate - Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations
Bill Text: Web Page | PDF
Senate Committee References:
  1. Governmental Oversight and Accountability (GO)
  2. Appropriations Committee on Transportation, Tourism, and Economic Development (ATD)
  3. Appropriations (AP)


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Bill History

Date Chamber Action
1/6/2026 Senate • Filed
1/12/2026 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Transportation, Tourism, and Economic Development; Appropriations