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Glossary of Legislative Terms

HB 1047: Customer Service Standards Act

GENERAL BILL by Governmental Rules & Regulations ; Wallace ; (CO-INTRODUCERS) Casey ; Sobel ; Kilmer ; Trovillion ; Jacobs ; Crist

Customer Service Standards Act; creates "Florida Customer Service Standards Act"; specifies measures that state departments are directed to implement re interaction with their customers; specifies that failure to comply with act does not constitute cause of action.

Effective Date: 10/01/2000
 Last Action: 5/5/2000 Senate - Died in Committee on Governmental Oversight and Productivity
Bill Text: Web Page | PDF

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  • Bill History

    Date Chamber Action
    2/9/2000 House • Prefiled
    2/24/2000 House • Referred to Governmental Operations (PRC); General Appropriations (FRC)
    3/6/2000 House • On Committee agenda Governmental Operations (PRC), 03/08/00, 1:00 pm, 317C
    3/7/2000 House • Introduced, referred to Governmental Operations (PRC); General Appropriations (FRC) HJ 00071; On Committee agenda Governmental Operations (PRC), 03/08/00, 1:00 pm, 317C
    3/8/2000 House • Comm. Action: Favorable by Governmental Operations (PRC); YEAS 6 NAYS 0 HJ 00219
    3/9/2000 House • Now in General Appropriations (FRC) HJ 00219
    4/7/2000 House • On Committee agenda General Appropriations (FRC), 04/11/00, 3:00 pm, 212K
    4/11/2000 House • Comm. Action:Favorable with 1 amendment(s) by General Appropriations (FRC); YEAS 16 NAYS 2 HJ 00550
    4/13/2000 House • Placed on Calendar HJ 00550
    4/18/2000 House • Placed on Special Order Calendar
    4/25/2000 House • Placed on Special Order Calendar; Read second time HJ 00745; Amendment(s) adopted HJ 00745
    5/1/2000 House • Read third time HJ 01253; Passed as amended; YEAS 118 NAYS 1 HJ 01253
    5/1/2000 Senate • In Messages
    5/2/2000 Senate • Received, referred to Governmental Oversight and Productivity; Judiciary SJ 00897
    5/5/2000 Senate • Died in Committee on Governmental Oversight and Productivity

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  • HB 1047, Engrossed 1 (Current Bill Version) Posted 8/28/2000 at 9:14 AM

    Bill Text:   Web Page | PDF
    Analyses:   None

    Related Bills (1)

    Bill Number Subject Filed By Relationship Last Action and Location
    S 1966 (c2) Customer Service Standards Act Latvala Similar Last Action: 5/5/2000 S Died on Calendar
    Location:

    Floor Votes (1)

    Date Chamber Result
    5/1/2000 2:23 PM House 118 Yeas - 1 Nays

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  • HB 1047, Original Filed Version Posted 8/28/2000 at 9:14 AM

    Bill Text:   Web Page | PDF
    Analyses:   General Appropriations (Post-Meeting) 4/10/2000 (pdf)
    Governmental Operations (Post-Meeting) 2/25/2000 (pdf)
    Governmental Operations (Post-Meeting) 3/8/2000 (pdf)
    Governmental Rules & Regulations (Post-Meeting) 2/11/2000 (pdf)

    Committee Amendments (1)

    Amendment Sponsor Filed Last Committee Action Format
    703955 - Amendment
    		General Appropriations 4/14/2000
    2:39 AM     		Web Page
    PDF

    Floor Amendments (8)

    Amendment Sponsor Filed Last Floor Action Format
    hierarchy 035567 - Amendment to Amendment (703955)
    		Wallace 4/18/2000
    5:40 AM     		Web Page
    PDF
    hierarchy 943913 - Amendment to Amendment (703955)
    		Wallace 4/18/2000
    5:41 AM     		Web Page
    PDF
    hierarchy 551369 - Amendment to Amendment (703955)
    		Frankel 4/19/2000
    5:14 AM     		Web Page
    PDF
    hierarchy 914235 - Amendment to Amendment (703955)
    		Wallace 4/19/2000
    5:14 AM     		Web Page
    PDF
    hierarchy 120911 - Amendment to Amendment (703955)
    		Wallace 4/25/2000
    3:29 AM     		Web Page
    PDF
    hierarchy 321627 - Amendment to Amendment (703955)
    		Wallace 4/25/2000
    3:29 AM     		Web Page
    PDF
    hierarchy 391993 - Amendment to Amendment (703955)
    		Wallace 4/25/2000
    3:29 AM     		Web Page
    PDF
    031889 - Amendment
    		Arnall 4/26/2000
    2:58 AM     		Web Page
    PDF

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