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The Florida Senate

HB 979: State Department Customer Service Standards

GENERAL BILL by Rosenwald

State Department Customer Service Standards; Requires state departments to employ callback queue system for customers who contact state departments by telephone.

Effective Date: 7/1/2025
Last Action: 3/4/2025 House - 1st Reading (Original Filed Version)
Bill Text: PDF



Bill History

Date Chamber Action
2/24/2025 House • Filed
3/2/2025 House • Referred to Government Operations Subcommittee
• Referred to Information Technology Budget & Policy Subcommittee
• Referred to State Affairs Committee
• Now in Government Operations Subcommittee
3/4/2025 House • 1st Reading (Original Filed Version)