HB 979: State Department Customer Service Standards
GENERAL BILL by Rosenwald
State Department Customer Service Standards; Requires state departments to employ callback queue system for customers who contact state departments by telephone.
Effective Date: 7/1/2025
Last Action: 3/4/2025 House - 1st Reading (Original Filed Version)
Bill Text: PDF
Last Action: 3/4/2025 House - 1st Reading (Original Filed Version)
Bill Text: PDF
Bill History
Date | Chamber | Action |
---|---|---|
2/24/2025 | House |
• Filed |
3/2/2025 | House |
• Referred to Government Operations Subcommittee • Referred to Information Technology Budget & Policy Subcommittee • Referred to State Affairs Committee • Now in Government Operations Subcommittee |
3/4/2025 | House |
• 1st Reading (Original Filed Version) |