The Florida Senate

HB 1031: Customer Service Callback Queues

GENERAL BILL by Rosenwald

Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require specified agencies to use callback queue for returning certain calls; requires calls to be returned in specified manner; requires pilot program participants to report specified information to Legislature by certain date.

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• Bill History

  Date	Chamber	Action
  1/6/2026	House	• Filed
  1/12/2026	House	• Referred to Government Operations Subcommittee • Referred to Information Technology Budget & Policy Subcommittee • Referred to State Affairs Committee • Now in Government Operations Subcommittee
  1/13/2026	House	• 1st Reading (Original Filed Version)
  2/3/2026	House	• Added to Government Operations Subcommittee agenda

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• HB 1031, Original Filed Version (Current Bill Version) Posted 1/6/2026 at 11:54 AM

  Bill Text:	PDF

  Analyses:	Government Operations Subcommittee (Post-Meeting) 2/3/2026 (pdf)

  Related Bills (1)

  Bill Number	Subject	Filed By	Relationship	Last Action and Location	Track Bills
  S 1192	Customer Service Callback Queues	Polsky	Identical	Last Action: 2/3/2026 S Now in Appropriations Committee on Transportation, Tourism, and Economic Development

  Citations - Statutes (1)

  Citation	Catchline	Location in Bill Location In Bill Help
  23.30	Florida Customer Service Standards Act.	Page 1 (pdf)

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