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Glossary of Legislative Terms

HB 1031: Customer Service Callback Queues

GENERAL BILL by Rosenwald ; (CO-INTRODUCERS) Eskamani ; Hunschofsky ; López, J. ; McFarland ; Plasencia ; Woodson

Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require specified agencies to use callback queue for returning certain calls; requires calls to be returned in specified manner; requires pilot program participants to report specified information to Legislature by certain date.

Effective Date: 7/1/2026
Last Action: 2/19/2026 House - Bill added to Special Order Calendar (2/25/2026)
Bill Text: PDF


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Bill History

Date Chamber Action
1/6/2026 House • Filed
1/12/2026 House • Referred to Government Operations Subcommittee
• Referred to Information Technology Budget & Policy Subcommittee
• Referred to State Affairs Committee
• Now in Government Operations Subcommittee
1/13/2026 House • 1st Reading (Original Filed Version)
2/3/2026 House • Added to Government Operations Subcommittee agenda
2/5/2026 House • Favorable by Government Operations Subcommittee
• Reported out of Government Operations Subcommittee
• Now in Information Technology Budget & Policy Subcommittee
2/10/2026 House • Added to Information Technology Budget & Policy Subcommittee agenda
2/12/2026 House • Favorable by Information Technology Budget & Policy Subcommittee
• Reported out of Information Technology Budget & Policy Subcommittee
• Now in State Affairs Committee
2/13/2026 House • Added to State Affairs Committee agenda
2/17/2026 House • Favorable by State Affairs Committee
• Reported out of State Affairs Committee
• Bill released to House Calendar
• Added to Second Reading Calendar
2/19/2026 House • Bill added to Special Order Calendar (2/25/2026)