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Glossary of Legislative Terms

CS/SB 1088: State Department Customer Service Standards

GENERAL BILL by Governmental Oversight and Accountability ; Polsky

State Department Customer Service Standards; Requiring state departments to employ a callback queue system for customers who contact the departments by telephone, etc.

Effective Date: 7/1/2025
 Last Action: 4/3/2025 Senate - CS by Governmental Oversight and Accountability read 1st time
Bill Text: Web Page | PDF
Senate Committee References:
  1. Governmental Oversight and Accountability (GO)
  2. Appropriations Committee on Agriculture, Environment, and General Government (AEG)
  3. Appropriations (AP)


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Bill History

Date Chamber Action
2/24/2025 Senate • Filed
3/3/2025 Senate • Referred to Governmental Oversight and Accountability; Appropriations Committee on Agriculture, Environment, and General Government; Appropriations
3/4/2025 Senate • Introduced
3/27/2025 Senate • On Committee agenda-- Governmental Oversight and Accountability, 04/01/25, 1:30 pm, 110 Senate Building
4/1/2025 Senate • CS by Governmental Oversight and Accountability; YEAS 7 NAYS 0
4/2/2025 Senate • Pending reference review under Rule 4.7(2) - (Committee Substitute)
4/3/2025 Senate • Now in Appropriations Committee on Agriculture, Environment, and General Government
• CS by Governmental Oversight and Accountability read 1st time