HB 1031: Customer Service Callback Queues
GENERAL BILL by Rosenwald ; (CO-INTRODUCERS) Plasencia
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require specified agencies to use callback queue for returning certain calls; requires calls to be returned in specified manner; requires pilot program participants to report specified information to Legislature by certain date.
Effective Date: 7/1/2026
Last Action: 2/5/2026 House - Favorable by Government Operations Subcommittee
Bill Text: PDF
Last Action: 2/5/2026 House - Favorable by Government Operations Subcommittee
Bill Text: PDF
Bill History
| Date | Chamber | Action |
|---|---|---|
| 1/6/2026 | House |
• Filed |
| 1/12/2026 | House |
• Referred to Government Operations Subcommittee • Referred to Information Technology Budget & Policy Subcommittee • Referred to State Affairs Committee • Now in Government Operations Subcommittee |
| 1/13/2026 | House |
• 1st Reading (Original Filed Version) |
| 2/3/2026 | House |
• Added to Government Operations Subcommittee agenda |
| 2/5/2026 | House |
• Favorable by Government Operations Subcommittee |