CS/CS/HB 681: Automated Phone Answering Systems
GENERAL BILL by Davis ; (CO-INTRODUCERS) Rivera
Automated Phone Answering Systems; requires state agencies & agents acting on behalf of state agency to provide during specified hours option, during first minute of call answered by automated telephone answering system, that permits callers to reach employee or agent; requires on-hold times to be monitored during certain hours; authorizes agencies to utilize call center services; provides criteria for submission of budget amendment, etc. Creates 282.108; repeals 110.1082.
Effective Date: 07/01/2004
Last Action: 4/30/2004 House - Died in Committee on Commerce & Local Affairs Appropriations (AP)
Bill Text: Web Page | PDF
Last Action: 4/30/2004 House - Died in Committee on Commerce & Local Affairs Appropriations (AP)
Bill Text: Web Page | PDF
Bill History
| Date | Chamber | Action |
|---|---|---|
| 1/28/2004 | House |
• Prefiled |
| 2/5/2004 | House |
• Referred to Business Regulation; State Administration; Commerce & Local Affairs Appropriations (AP); Appropriations |
| 3/2/2004 | House |
• Introduced, referred to Business Regulation; State Administration; Commerce & Local Affairs Appropriations (AP); Appropriations -HJ 00058 |
| 3/25/2004 | House |
• On Committee agenda-- Business Regulation, 03/29/04, 7:00 pm, Morris Hall |
| 3/29/2004 | House |
• Favorable with CS amendment by Business Regulation; YEAS 34 NAYS 2 -HJ 00479 |
| 4/8/2004 | House |
• Pending review of CS under Rule 6.3(b) |
| 4/12/2004 | House |
• Now in State Administration -HJ 00479; On Committee agenda-- State Administration, 04/14/04, 3:15 pm, Reed Hall |
| 4/14/2004 | House |
• Favorable with CS amendment by State Administration; YEAS 6 NAYS 0 -HJ 00526 |
| 4/19/2004 | House |
• Pending review of CS under Rule 6.3(b) |
| 4/22/2004 | House |
• Now in Commerce & Local Affairs Appropriations (AP) -HJ 00526 |
| 4/30/2004 | House |
• Died in Committee on Commerce & Local Affairs Appropriations (AP) |